How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Personnel

Employees, External Staff, Teams | Add People | Deactivating Personnel | Employee Data | Access Rights

Employees, External Staff, Teams

Employees

All added users are automatically listed in the submenu "Active Persons" (1).
By default, MOCO assumes the new person is a new employee (hired staff).

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1) Alle neuen Benutzer sind unter "Aktive Personen" gelistet. 2) Als Extern markierte werden in der Liste entsprechend angezeigt. 3) Unter "Teams" werden die Teams definiert und verwaltet.

External/Freelancers

Freelancers often log their hours directly in MOCO
In this case, select "External" when entering the person in the form.

→ "External" (2) is displayed in the personnel list.
→ External staff are NOT included in company reports.

→ External staff do not have a holiday account or targets.

Manage costs
External staff can be activated only for specific assignments – MOCO then calculates only those days.

Freelancers not logging hours or unsure about cost management?
Find all the information here

Is the external team or freelancers also using MOCO?
Use project linking.
To track overall progress live, you can easily link external projects

Teams

People are grouped into teams
A person can only be assigned to one team. It's best to use departments or locations for grouping – it's not about temporary project teams.

Teams are defined in the site navigation under "Teams" (top in the illustration No. 3) and can then be selected in the person's form.

→ Teams structure the views
→ A person with restricted personnel rights can access information about their own team without having access to all individuals.
→ Each team has a team report

teams verwalten

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A team cannot be deleted as long as there are employees in it.

Flexible or Temporary Teams

Filter by labels, e.g., by skills
Under "Personnel," people can be labeled and filtered by temporary teams in planning:
Planung: Anzeige nach Labels filtern

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Filter by project teams
Clicking on the project tile automatically narrows down the planning to the people defined for time tracking in the project – and possibly already planned.

Add People

Add People to the Account

New users are added under "Staff" (1) by clicking on "+New Person" (2). The new users will receive an email with their login details. If an invited user has never logged in, they will remain marked as "pending" (3).

Personen bzw. Benutzer zum Account hinzufügen

Personen bzw. Benutzer zum Account hinzufügen

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Can't find or forgot login details?
If they can't find their email with the login details, you can resend the login information by clicking on "pending" – or the employee can select "Forgot password" during login.

Checklist

→ Check target hours – immediately after saving and adjust any differing target hours if necessary.
→ Record holiday entitlement (Under the person > Holiday – Tip: use the person switcher at the top right to quickly access the next holiday account)
→ Enter public holidays (Planning > Absences)
→ Assign access rights – immediately after saving or in the central list
→ Assign projects for time tracking (Under the person > Projects > via the "+" at the top right)

Deactivating Personnel

Deactivating Employees Leaving the Company

This can be done from the list via Dropdown (1) or on the person's detail page at the top right.

When deactivating, ensure the weekly schedule ends correctly on the departure date (MOCO will actively prompt for this step) to ensure MOCO recognizes the end of employment and accurately reflects this in company reports.

The person will then be listed under "Inactive Personnel" in the left sub-navigation.

All data remains intact
The person can no longer log in
Inactive personnel are not included in calculations.

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Under "Inactive Personnel," individuals can also be reactivated (2,3).

Transferring Responsibilities to Another Person

To do this, filter by the person under Companies and Contacts, select all, and apply the bulk action "Change Responsibility." Adjust responsibilities for ongoing projects specifically per project.

Employee Data

Basic Details

When you create a person, their basic details are recorded.

Extended Employee Data

You can extend the basic details individually using Custom Fields – for example, for a National Insurance number, skills, or other bespoke information. You can then search for these across the system (magnifying glass at the top right, or the keyboard shortcut "/").

Calling colleagues while you are out and about works by adding the contact details to your smartphone address book.

For general information, you can also use the free-text field “Additional Info” – a straightforward option that avoids making the form unnecessarily long with custom fields.

Comments

After saving, the “Comments” section is available below the information. Uploaded files (for example, an employment contract) are listed at the top for quick access. Tip: Enable the AI voice input option.

Labels: Categorise, Mark, Tag

People can be tagged with Labels. To do this, click (1) the light grey bar or the coloured labels.

Personen taggen labeln Teamlead Skills

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Benefits:

Short-term marking or categorisation
Enables targeted filtering (2) via the sidebar
Labels are also included in the Excel export.

Examples of use:

Skills: You can quickly filter staff by skills in the staff list and in planning
Team lead: People with a team lead role can be marked in the list for easier orientation

Access Rights

Under "People", you can assign access rights for the relevant areas in MOCO.

Define User Roles

You can define roles for access rights in the settings. This lets you choose access rights for new users quickly and accurately. In addition to full access, you can also grant restricted access to areas. Further down, you’ll find an overview of what restricted access does in each case.
Rechte Benutzerrolle zuweisen

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In the people list, the deactivated, withdrawn circles show that a user role has been assigned to a person.

Optional: Individual Access Rights

Alternatively, access rights can be assigned individually. In this case, rights for each area are managed directly in the people list.

Tip: Using Switch User, you can easily check what a person’s interface looks like after setting their permissions. For security reasons, you cannot switch to the account owner’s view. Switching to accounts with higher permissions is also not possible for security reasons.

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Overview of Access Rights

Reports

Restricted Access

The person can only see the people-related reports "Time Tracking, Planning and People".

Restricted Access + no full access to "People"

The person can only see the people-related reports "Time Tracking, Planning and People" for their own team.

→ Contacts

Restricted Access:

The person can only view contacts
The person can create and edit new contacts

→ People

Restricted Access:

The person can only manage their own team, and cannot change any access rights

→ Purchases

Restricted Access:

View and edit only purchases they created themselves
View and edit only personal expenses claims addressed to them
Only assign planned purchases if they are set as the responsible person

→ Sales: Leads & Quotes

Restricted Access:

The person can only manage their own leads (as the responsible person), and create new leads
The person can manage their own quotes (as the responsible person), and create new quotes
The person can view and edit quotes in their own leads & projects (as the responsible person)

→ Projects

Restricted Access:

The person can only manage their own projects (project lead) and create new projects
No access to Project Groups

+ Restricted access to "Billing"

The person only sees billing figures for their own projects.

No Access Rights

Everyone sees the projects assigned to them (for time tracking) listed in their profile under "Projects"

→ Billing

Restricted Access + Restricted access to "Projects"

The person can only bill their own projects

Restricted Access

Under "Billing", they only see invoices listed for which they already have access as the project lead

No access + Restricted access to "Projects"

Under "Projects", the person does not see any billing-relevant figures

→ Planning

Restricted Access

Only edit their own planning
Only see their own Target-Actual

Without Access

Info about their own planning via export to an external calendar
Info about their own planning via the Weekly Email (enable in the profile)
In time tracking, all planning entries are shown as suggestions. This way, everyone can see which projects are planned for the day, and start time tracking directly via the stopwatch, or create a time entry directly from the suggestion. More on time tracking on tasks

Absences

Be able to manage all absences
→ Access rights to "People" required
Users can enter/delete their own absences
→ Select this in the settings under "Planning"
Employees do not enter absences themselves, and request leave & sickness
→ Select this in the settings under "Planning"
More information on absence requests

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