How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Personnel

Employees, External Staff, Teams | Add People | Deactivating Personnel | Employee Data | Access Rights

Employees, External Staff, Teams

Employees

All added users are automatically listed in the submenu "Active Persons" (1).
By default, MOCO assumes the new person is a new employee (hired staff).

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1) Alle neuen Benutzer sind unter "Aktive Personen" gelistet. 2) Als Extern markierte werden in der Liste entsprechend angezeigt. 3) Unter "Teams" werden die Teams definiert und verwaltet.

External/Freelancers

Freelancers often log their hours directly in MOCO
In this case, select "External" when entering the person in the form.

→ "External" (2) is displayed in the personnel list.
→ External staff are NOT included in company reports.

→ External staff do not have a holiday account or targets.

Manage costs
External staff can be activated only for specific assignments – MOCO then calculates only those days.

Freelancers not logging hours or unsure about cost management?
Find all the information here

Is the external team or freelancers also using MOCO?
Use project linking.
To track overall progress live, you can easily link external projects

Teams

People are grouped into teams
A person can only be assigned to one team. It's best to use departments or locations for grouping – it's not about temporary project teams.

Teams are defined in the site navigation under "Teams" (top in the illustration No. 3) and can then be selected in the person's form.

→ Teams structure the views
→ A person with restricted personnel rights can access information about their own team without having access to all individuals.
→ Each team has a team report

teams verwalten

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A team cannot be deleted as long as there are employees in it.

Flexible or Temporary Teams

Filter by labels, e.g., by skills
Under "Personnel," people can be labeled and filtered by temporary teams in planning:
Planung: Anzeige nach Labels filtern

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Filter by project teams
Clicking on the project tile automatically narrows down the planning to the people defined for time tracking in the project – and possibly already planned.

Add People

Add People to the Account

New users are added under "Staff" (1) by clicking on "+New Person" (2). The new users will receive an email with their login details. If an invited user has never logged in, they will remain marked as "pending" (3).

Personen bzw. Benutzer zum Account hinzufügen

Personen bzw. Benutzer zum Account hinzufügen

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Can't find or forgot login details?
If they can't find their email with the login details, you can resend the login information by clicking on "pending" – or the employee can select "Forgot password" during login.

Checklist

→ Check target hours – immediately after saving and adjust any differing target hours if necessary.
→ Record holiday entitlement (Under the person > Holiday – Tip: use the person switcher at the top right to quickly access the next holiday account)
→ Enter public holidays (Planning > Absences)
→ Assign access rights – immediately after saving or in the central list
→ Assign projects for time tracking (Under the person > Projects > via the "+" at the top right)

Deactivating Personnel

Deactivating Employees Leaving the Company

This can be done from the list via Dropdown (1) or on the person's detail page at the top right.

When deactivating, ensure the weekly schedule ends correctly on the departure date (MOCO will actively prompt for this step) to ensure MOCO recognizes the end of employment and accurately reflects this in company reports.

The person will then be listed under "Inactive Personnel" in the left sub-navigation.

All data remains intact
The person can no longer log in
Inactive personnel are not included in calculations.

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Under "Inactive Personnel," individuals can also be reactivated (2,3).

Transferring Responsibilities to Another Person

To do this, filter by the person under Companies and Contacts, select all, and apply the bulk action "Change Responsibility." Adjust responsibilities for ongoing projects specifically per project.

Employee Data

Basic Information

When entering a person's details, the basic information is recorded.

Advanced Employee Data

The basic information can be individually expanded with Custom Fields – for example, for AHV number, skills, or other personal details. These can then be searched globally (magnifying glass top right or keyboard shortcut "/").

Call colleagues on the go by adding contact details to your smartphone's address book.

For general information, the free field "Additional Info" can be used – a straightforward option without unnecessarily extending the form with custom fields.

Files & Notes

After saving, the "Notes & Files" section is available below the information. Uploaded files (such as an employment contract) are listed at the top for quick access.

Labels: Categorise, Mark, Tag

Individuals can be tagged with Labels. Click on the light grey bar or the coloured labels (1).

Personen taggen labeln Teamlead Skills

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Benefits:

Short-term marking or categorisation
Allows targeted filtering (2) via the sidebar
Labels are also part of the Excel export.

Examples of Use:

Skills: Staff can be quickly filtered by skills in the personnel list and planning
Team Lead: Individuals with a team lead role can be marked for orientation in the list

Access Rights

Under "Personnel", access rights for the respective areas in MOCO can be assigned.

Individual Rights Assignment

Rights can be managed and assigned individually. By default, all added users have access to "Time Tracking". In addition to full access, restricted access can be granted to areas. Below you will find an overview of what restricted access entails.

Tip: Through the User Switch, you can easily see how the user interface looks for a person after rights settings. Switching to the account owner's view is not possible for security reasons. Also, switching to accounts with higher rights is not possible for security reasons.

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Option: Define User Roles

Roles for access rights can be defined in the settings. Roles are not mandatory and can be used for specific individuals. They offer the advantage, especially for larger teams, that access rights for new users can be chosen more quickly and accurately.
Rechte Benutzerrolle zuweisen

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In the personnel list, it is recognizable by the disabled, withdrawn circles that a role is assigned to a person.

Overview of Access Rights

Reports

Restricted Access

Person can only see the personnel-related reports "Time Tracking, Planning, and Personnel".

Restricted Access + No Full Access to "Personnel"

Person can only see the personnel-related reports "Time Tracking, Planning, and Personnel" for their own team.

→ Contacts

Restricted Access:

Person can only view contacts
Person can create and edit new contacts

→ Personnel

Restricted Access:

The person can only manage their own team – and cannot change access rights

→ Expenditures

Restricted Access:

Only view and edit self-created expenditures
Only view and edit personal expenses addressed to you
Can only assign planned expenditures if set as the responsible person

→ Acquisition: Leads & Proposals

Restricted Access:

Person can only manage their own leads (Responsible) and create new leads
Person can manage their own proposals (Responsible) and create new proposals
Person can view and edit proposals in their own leads & projects (Responsible)

→ Projects

Restricted Access:

Person can only manage their own projects (Project Lead) and create new projects
No access to Project Groups

+ Restricted Access to "Invoicing"

Person only sees invoicing figures for their own projects.

No Access Rights

Each person sees their assigned projects for time tracking listed under "Projects" in their profile

→ Invoicing

Restricted Access + Restricted Access to "Projects"

Person can only invoice their own projects

Restricted Access

Under "Invoicing", only see invoices listed where they already have project lead access

No Access + Restricted Access to "Projects"

Person sees no invoicing-related figures under "Projects"

→ Planning

Restricted Access

Can only edit their own planning
Can only see their own Target-Actual

No Access

Info on their own planning through export to external calendar
Info on their own planning via the Weekly Mail (activate in profile)
Directly in time tracking, all planning entries are displayed as suggestions. This way, each person sees which projects are planned for the day and can start time tracking directly via stopwatch – or create a time entry directly from the suggestion. More on time tracking for tasks

Absences

Can manage all absences
→ Access rights to "Personnel" necessary
Users can enter/delete their own absences
→ Choose in settings under "Planning"
Employees do not enter their own absences and request leave
→ Choose in settings under "Planning"
More info on leave requests

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