Question 1

How does daily billing work?

Accepted Answer

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Question 2

Are the costs dependent on user roles?

Accepted Answer

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Question 3

Cost control for freelancers / externals?

Accepted Answer

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

Question 4

How does support work at MOCO?

Accepted Answer

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons:

Ensuring the best possible service quality.
Problems and suggestions come directly to us (further development closely based on general needs).
The subscription costs can be kept low for everyone.

All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Question 5

Is there an online demo?

Accepted Answer

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Question 6

Are training sessions possible?

Accepted Answer

Yes. On request, MOCO offers individual online sessions.

Question 7

Where can I find a kind of "manual"?

Accepted Answer

On the website under » Features all areas and topics are illustrated and described.

Question 8

Do you also have videos?

Accepted Answer

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Question 9

Can I also subscribe without a credit card?

Accepted Answer

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Question 10

Do I have access to backups?

Accepted Answer

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Question 11

Will I be informed about further development (included in the subscription)?

Accepted Answer

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Question 12

Can I manage two companies within one account?

Accepted Answer

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol).

Question 13

Where can I access my subscription invoices?

Accepted Answer

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

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