How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Privacy Policy

Effective June 15, 2021, hundertzehn GmbH ("hundertzehn") has updated its Privacy Policy ("Policy").

1. Introduction

This Policy outlines our commitment to protecting the privacy of individuals who visit our MOCO service and its website ("Website Visitors"), and those who register to use the products and services ("Service") for which we offer subscriptions (available at www.mocoapp.com). For the purposes of this Policy, the term "Websites" collectively refers to *.mocoapp.com.

2. Scope of this Policy

In addition to the Websites linked to this Policy, this Policy applies to the following:

*.mocoapp.com
Browser Extensions: MOCO
Mobile Applications ("Apps"): MOCO

In this Policy, personal information refers to information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, particularly by reference to a name, an identification number, location data, and online identities or other data that allows for unique identification.

The use of information collected through our Service is limited to the purpose of providing the Service for which subscribers have signed up.

Our Websites may contain links to other websites. These are subject to the privacy policies of their respective operators/controllers. We recommend reading the privacy policies of these other websites to understand how they handle your data.

Account information (as defined below) and other information we collect in connection with your registration or authentication in our services (as defined below) are covered by this Policy. The security and privacy practices, including how we handle electronic data, texts, messages, communications, or other materials transmitted and stored to you ("Service Data"), are described in this Privacy Policy.

If a subscription agreement or other applicable agreement/contract between you or your employer, or a contracting party ("Client") and a member of the hundertzehn group regarding your access to and use of a specific service, such as MOCO (collectively referred to as "Service Agreement") has been agreed upon, this Service Agreement applies. Additionally, the applicable data processing agreement between hundertzehn and the Client applies.

3. Data You Provide to Us

Account and Registration Information

To provide the Service, we store information about you, such as your name, address, phone number, and email address. For the purposes of this Policy, we refer to all the information above as "Account Information." By voluntarily providing us with your Account Information, you declare that you are the owner of this personal data or otherwise have the necessary consent to provide it to us.

Other Data

We request personal data from you when you capture web forms on our Websites or when you use interactive features of the Websites, including requests to customer service or other communications with us.

Mobile Applications

When you download and use our services, we automatically collect information about the type of device used and the operating system version. These data are collected by our apps (in addition to the "Account Information"):

Browser Extensions: MOCO
Mobile Applications ("Apps"): MOCO

4. Information We Collect From You

Cookies, Tracking, and Analytics Technologies

We may use cookies and other technologies to collect information. These technologies may provide us with personal information, information about devices and networks you use to access our websites, as well as other information regarding your interactions with our websites. When using such technologies, we inform you directly and you may have the option to use or disable these services (Opt-in).

Logs

Like most websites and services provided over the Internet, we collect certain information and store it in log files when you interact with our websites and services. This information includes IP addresses (Internet Protocol), browser type, Internet service provider, URLs of referring/exiting pages, operating system, date/time stamp, search information, locale and language settings, as well as identification numbers associated with your devices, information about your mobile carrier, and system configuration.

Social Media

Our websites provide a link to social media websites such as Facebook or Twitter. We do not use social media plugins. Your interactions with these features are governed by the privacy policies of the companies that provide them.

5. How We Use Information We Collect

General Use

We may use the information we collect about you (including personal data) for the following purposes:

(a) Providing, operating, maintaining, improving, and promoting the services;
(b) Enabling you to access and use the services;
(c) Processing and completing transactions and sending related information, including purchase confirmations and invoices;
(d) Sending transactional messages, including responses to your comments, questions, and requests;
(e) Providing customer service and support; delivering technical notices, updates, security alerts, and support and administrative messages. (e) Offering competitions;
(f) Monitoring and analyzing trends, usage, and activities in connection with our services;
(g) Investigating and preventing fraudulent transactions, unauthorized access to our services, and other illegal activities; and
(h) For other purposes for which we obtain your consent.

If we send you marketing communications, such as information about products and services, features, surveys, newsletters, offers, promotions, competitions, and events; and other news or information about us and our partners, we will ask for your explicit consent (double opt-in or similar method) beforehand. You can opt out of receiving marketing communications from us at any time by contacting us at privacy@mocoapp.com or by following the unsubscribe instructions in our marketing communications.

Legal Basis for Processing

We collect personal data from you only if

(a) You have given your consent,
(b) when we need the personal information to enter into or perform a contract with you (e.g., to provide the services you have requested), or
(c) when there is a legitimate interest in processing. In some cases, we may be legally required to collect personal data from you.

If we rely on your consent to process personal data, you have the right to withdraw or refuse your consent at any time. Please note that this does not affect the legality of processing before your withdrawal. This is particularly relevant for the processing of your data during the trial subscription. Data collected during trial subscriptions will be deleted no later than 60 days after the end of the trial subscription. When we ask you to provide personal data to comply with legal obligations or to fulfill a contract with you, we make this clear at the relevant time and inform you whether providing your personal data is mandatory and explain the possible consequences if you do not provide your personal data. If you have questions about the legal basis on which we collect and use your personal data, please contact us using the contact details provided below in Section 11.

6. Data Sharing

Data sharing with third parties within the framework of MOCO: The following subcontractors are involved in providing the services:

Website (www.mocoapp.com)

(a) Google reCaptcha (USA, data processing according to Art. 28 GDPR). Google reCaptcha determines whether a human or a computer is making entries in our contact or registration form. IP address, the website where the captcha is integrated on www.mocoapp.com, the date, duration of the visit, browser and operating system type, Google account if logged in, mouse movements on the reCaptcha areas, and tasks where you need to identify images are collected by Google. This data processing is necessary to prevent SPAM and is applied on the "Contact" and "Create Account" pages.
(b) Intercom (USA, data processing according to Art. 28 GDPR). Intercom records emails through our contact form (first name, last name, email, read status) to provide the best possible and personalized support to MOCO users. Inactivity leads to data deletion after 60 days (Opt-in through contact form or creation of a test account).
(c) Exoscale (CH): European provider for operating the MOCO website in a Swiss data center.
(d) Google Analytics* (USA): Analysis of website usage (activated IP anonymization).
(e) HubSpot** (USA): Marketing automation and CRM (IP address, date, time, requested page, browser information, clicks on elements).
(e) Meta Pixel*** (USA): Marketing automation and CRM (IP address, date, time, requested page, browser information, clicks on elements).

Google Analytics*

This website uses the service "Google Analytics," offered by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), to analyze website usage by users. The service uses "cookies"—text files stored on your device. Information collected by cookies is usually sent to a Google server in the USA and stored there.

IP anonymization is active on this website. The IP address of users is shortened within EU member states and the European Economic Area. This shortening removes the personal reference of your IP address. Under the data processing agreement that website operators have with Google Inc., Google uses the collected information to evaluate website usage and activity and provide services related to internet usage.

You can prevent cookies from being stored on your device by adjusting your browser settings. It is not guaranteed that you can access all functions of this website without restrictions if your browser does not allow cookies.

Furthermore, you can prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. by using a browser plugin. The following link leads you to the appropriate plugin: https://tools.google.com/dlpage/gaoptout?hl=de

Here you can find more information about data usage by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=de

HubSpot**

When visiting this website, personal data is processed. Processed data categories include technical connection data of server access (IP address, date, time, requested page, browser information, login data for the trial subscription) and data about website usage and logging of clicks on individual elements. Purpose of processing: anonymization and creation of statistics, analysis of usage behavior, and content optimization. Legal basis for processing: your consent according to Art. 6 (1) a GDPR. Data is transferred to: the data processor HubSpot, Inc., Two Canal Park, Cambridge, MA 02141-1814, USA (https://www.hubspot.com). This may also involve the transfer of personal data to a country outside the European Union. Data transfer to the USA is based on Art. 45 GDPR in conjunction with the adequacy decision C(2023) 4745 of the European Commission, as the data recipient is committed to complying with the principles of the Data Privacy Framework (DPF).

Meta***

To analyze and optimize our advertising efforts on Facebook and Instagram, we use the Meta Pixel, a service of Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin, Ireland. The Meta Pixel allows us to track user behavior after clicking on a Facebook or Instagram ad. Data processing is based on your consent according to Art. 6 para. The collected data, such as user behavior, IP address, and browser data, are transferred to Meta servers in the USA. The transfer is carried out in compliance with the standard contractual clauses of the European Commission. The storage period is 180 days. Further information can be found in Meta's privacy policy.

Application (*.mocoapp.com)

Current list of subprocessors

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights

In certain situations, we may need to disclose personal data in response to legitimate requests from authorities, including to comply with law enforcement regulations or court orders. We may disclose personal information to respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims. We may also share this information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our service agreement, or otherwise.

7. Data Storage

hundertzehn is a company based in Switzerland. We store personal information about website visitors and subscribers in Switzerland.

8. Your Rights

The security of your personal data is important to us. We adhere to Swiss data protection laws and consider the EU's GDPR standards to protect the personal data transmitted to us. If you have any questions about the security of your personal data, you can contact us at privacy@mocoapp.com.

Data protection rights primarily apply to your contractual partner (the controller of your personal data). If you are a MOCO end user, please first contact your contractual partner who set up your MOCO access.

Upon request, we will inform you whether we hold or process personal data about you. To request this information, please contact us at privacy@mocoapp.com. Additionally, you have the following rights:

You can manage your receipt of marketing and non-transactional communications by clicking on the "Unsubscribe" link located at the end of our marketing emails, or you can send a request to privacy@mocoapp.com.

Right to Erasure

You have the right to have personal data we hold about you erased - for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.

Right to Object

You have the right to request that we stop processing your personal data and/or cease sending you marketing communications.

Right to Rectification and Restriction

You have the right to request that we restrict the processing of your personal data under certain circumstances (e.g., if you believe the personal data we hold is inaccurate or unlawful). You have the right to correct any obviously incorrect data.

Right to Data Portability

Under certain circumstances, you may have the right to receive your personal data in a commonly used format and request that we transfer the personal data to another data controller without hindrance.

How Long We Retain Your Personal Information

We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal data, we will delete it. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

To request that personal information maintained by us be returned to you or removed, please send us an email. Requests to access, modify, or delete your data will be addressed within thirty (30) days.

If you wish to exercise such rights, please contact us using the contact details in Section 11 below. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before fulfilling the request.

9. Children's Personal Information

We do not knowingly collect personal information from children. We encourage parents and guardians to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information on the websites or services without their permission. If you have reason to believe that a child under the age of 16 has provided us with personal data via the websites or services, please contact us at privacy@mocoapp.com, and we will make reasonable efforts to delete that information.

10. Special Categories of Personal Data

You ensure that no data under Art. 9 GDPR is collected. This includes the following data categories:

Racial and ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union membership
Genetic data
Biometric data for the purpose of uniquely identifying a natural person
Health data
Data concerning a person's sex life or sexual orientation

11. Changes to this Statement

If there are significant changes to this statement, you will be notified before the changes take effect by a notice posted on the websites. Depending on the severity and impact on your personal rights, your consent may be required for certain changes. In such cases, we will notify you and request your consent.

For minor changes that do not affect your privacy, we will announce the changes on the websites. We recommend that you regularly check this page for the latest information on our privacy practices. Your continued use of the websites or services constitutes your agreement to be bound by such changes to this statement. If you do not accept the terms of this statement, your only option is to discontinue the use of the websites and services.

12. Your Contact Options

Please note that when using MOCO, our primary contracting party (client) is the organization/person with whom you registered as a user. For questions about data protection and to exercise the rights described here, please first contact this organization. This also applies to the exercise of the rights mentioned in Section 8.

If you have questions about this statement or the privacy practices of hundertzehn, please contact us by email at privacy@mocoapp.com or at:

hundertzehn GmbH
In der Weid 15
8122 Binz
Switzerland

This privacy statement is governed exclusively by Swiss law and is to be interpreted accordingly. The exclusive place of jurisdiction for disputes arising from the use of this privacy statement is Zurich, Switzerland.

Version Notes

Update 06/15/2021

Removed: Subcontractor Google Analytics (USA)
Removed: Subcontractor METANET/Netskin (CH)
Added: Subcontractor Exoscale (CH)

Update 05/22/2018

Update for GDPR

01/01/2016

Initial version