MOCO FAQs
Costs
How does the daily invoicing work?
In the smallest plan, a user costs 15 EUR/CHF per month (tiered pricing from 50 users). All individuals listed under "Active Persons" are counted as users. If people are added or deactivated mid-month, MOCO calculates the cost proportionally on a daily basis. For this reason, the specified number of users or the amount on the invoice may appear irregular.
Are costs dependent on user roles?
Costs are independent of the range of functions used. Access rights can be reduced or expanded at any time.
Cost control for freelancers/external users?
Users can be deactivated at any time. For example, freelancers can be activated only during their working periods, and MOCO will only charge for this active time.
Support
How is support handled at MOCO?
MOCO is a Software-as-a-Service (SaaS) with more than 50,000 users. Through personal in-app support, we address your questions and requests. This approach has proven effective for the following reasons:
- Ensures the highest possible service quality.
- Issues and suggestions reach us directly (development closely aligned with general needs).
- Subscription costs can be kept low for everyone.
The In-App Service
Users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe your issue well and include a screenshot – this usually resolves questions most efficiently for both parties!
Browser plugins (e.g., AdBlocker) can cause the service to be blocked. Alternatively, you can also send us your inquiry via the » contact form.
Is there an online demo?
The free webinar
» An Introduction
, provides a solid overview and can be accessed at any time.
On request, we also offer an online Q&A. This builds on already acquired basic knowledge (videos, documentation, test account) and is intended for any remaining questions, which can then be directly addressed using the software.
Are training sessions available?
Yes. On request, we offer individual online sessions.
Resources
Where can I find a "manual"?
On the website under » Functions , all areas and topics are illustrated and described.
Do you have videos?
On our » Vimeo Video Portal , you will find tutorials on various topics (regularly updated).
Payment Options
Can I subscribe without a credit card?
Yes, MOCO can also be subscribed to via SEPA direct debit. This option is only available to EURO countries. Note: Penalty fees apply for chargebacks, which we pass on.
Where can I access my subscription invoices?
All invoices are available for download in the settings under "Subscription". If you also provide an email address in the invoice address, MOCO will automatically send the invoice to this email address.
Security & Operations
Do I have access to backups?
At least twice daily backups are created. Each account can regularly use its own export options. If very important data is accidentally deleted by a user, an audit log is available, and deleted documents remain available for some time. On request, a previous state from the backups can also be restored. » More info on security & operations
How can I take my data with me or access it later?
A "MOCO Archive" can be maintained by keeping the account holder and letting the subscription continue at minimal cost. Backups, hosting, technical upgrades, etc., are thus ensured, and you can access your data as usual.
Alternatively, you can also take your data with you by exporting the necessary data selectively. Then delete the account and thus end the subscription.
Will I be informed about further developments (included in the subscription)?
In the app, always click on the bell at the top right when it turns red!
Additionally, we send an overview of the latest updates to the account holder four times a year.
Can I manage two companies within one account?
If the companies are legally separate or you need a separate invoice number range and separate reports, it is advisable to create one account per company. If people are registered with the same email, they can easily switch between accounts at the top right (globe icon).
