How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Time Tracking (Projects)

Input & Display | Move, Copy, Share, etc. | Stopwatch | Non-billable Hours | Self-Monitoring

Input & Display

In the time tracking system, employees enter their project hours (client projects and internal efforts). The project and service last booked are pre-selected.

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Input

Manually in various formats (see illustration)
Via stopwatch

Our recommendation: Record time simply and pragmatically in quarter-hour increments, as minute-by-minute tracking often leads to discussions with the client. The total working time is realistically distributed between client projects and internal tasks.
Times recorded by the minute can be rounded up or down to the nearest quarter-hour!

Additionally, working hours (start, breaks, end) can also be logged. This combination helps gauge how many hours were needed for the last task.
Other options include tracking in conjunction with activity logging via timeBro or directly from a task management tool like Trello or Asana.

Display

The saved entries are automatically displayed in hh:mm or decimal numbers (industrial minutes, which are also used for invoicing). The preferred display can be set by each employee in their profile (click on profile picture).
The tracking shows the last two weeks, the current week, and one future week.
Absences are displayed.
Below the week, a progress bar shows live whether the weekly target has been met or not (detailed info on mouseover).
Project and client names are linked in an entry (with appropriate access rights).

Stopwatch

If you enjoy working with a stopwatch (works on the current day) – here's how:

1. Select the project and service
2. Enter a description if needed
3. Start the stopwatch with "Ok"

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Meanwhile, a red dot in the tab indicates the running stopwatch (see illustration). The time recording stops when you click the dot – and can be reactivated by clicking the dot again – for example, when you continue working on a project after a phone call.

Good to know

While the stopwatch is running, you can edit or add to the activity description by double-clicking the entry.
The stopwatch automatically stops after 8 hours, as MOCO assumes it was forgotten to stop. MOCO will notify you about this.
The start time is displayed for information when hovering over the red dot.
The iPhone and Android apps also feature the stopwatch function. The stopwatch is synchronized live with the web app and can be started and stopped in both places.

Recommendation when using the stopwatch

It is recommended to deactivate the quarter-hour rounding when using the stopwatch (Settings > Time Tracking), as it rounds the stopped number each time it is saved. You can quickly round up or down with a click on the +/- if needed.

Stopwatch automatically ends at the end of working hours

If you use time tracking and click the stop symbol, the running timer for project time also stops automatically.

Non-billable Hours

As a gesture of goodwill towards the client, a time entry can be marked as "non-billable". This entry will then be excluded from the budget progress. Entire services, such as "acquisition" within a project, can also be set to "non-billable".

Non-billable hours are displayed in parentheses

Parentheses can be added manually, or you can select "non-billable" from the dropdown on the right (1).

Internal projects are generally non-billable and therefore automatically appear in parentheses in the timesheet. If you later change an internal project to a client project, please check briefly if services need to be set to billable.

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Self-Monitoring

Weekly Email

In your profile, you can enable/disable the weekly email.
This email provides information about the time tracking for the past week and highlights any potential oversights.

Target-Actual

As an employee, you can check daily whether you have met your targets:
Weekly: Blue progress bar in the time tracking
Monthly, overall: In the profile under "Target-Actual"
More information here

Filling Working Hours with Project Hours

The ongoing time tracking (optionally activatable for start, breaks, end) provides guidance on which project time should still be recorded for the last task or the entire day.

Using the Working Time Reconciliation (see illustration), you can automatically fill in the time.
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