How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom left in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Options

5 UI Languages, 2 Correspondence Languages | Non-Standard Financial Year | Variations per Client | Two or More Companies

5 UI Languages, 2 Correspondence Languages

User Interface Language

You can choose the language directly when creating a new user. Each user can also change their language later in their profile. Available languages are German, English, French, Spanish, and Italian.

Language for Client Correspondence

For each client, you can choose whether documents should be created and sent in the alternative language (English is the default).
Die Agentursoftware MOCO ist in Deutsch, Englisch, Französisch und Italienisch verfügbar

Die Agentursoftware MOCO ist in Deutsch, Englisch, Französisch und Italienisch verfügbar

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The standard texts (salutation, footer, and email texts) can be entered in Settings in the Quotes or Billing section.

Changing the Main and Alternative Language

You can adjust the main and alternative language for the account under Settings > Account.

Non-Standard Financial Year

If your financial year differs from MOCO’s default (1 Jan – 31 Dec), we can set this up for your account free of charge. Please contact us via the in-app service.

The following global reports / settings are affected by the financial year change:

Company Report
Financial Report
Billing > Report
Purchases > Report
Purchases > Budgets (& Settings > Purchases > Budgets)
Fixed Costs (Settings > Purchases > Fixed Costs)

Variations per Client

For each client, you can define different hourly rates and alternative payment terms.

Two or More Companies

2 Companies = 2 Accounts

For each legally separate company (e.g. GmbH), having its own MOCO account makes sense. This way, invoice number ranges, reports, letterheads, bank accounts, etc., are well separated.

Easily Switch Between Accounts

If users are registered with the same email address in both accounts, a globe icon will appear at the top right in MOCO, allowing them to switch between accounts easily without the hassle of logging out and back in.

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