How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from June 23, 2026

Import Leads.

With Lead Import, you can effortlessly transfer leads to MOCO – whether from other tools or, for example, after a company merger. Just prepare your Excel spreadsheet, upload it, and you’re done.

Screenshot of MOCO Lead Import: AI column matching between an Excel spreadsheet and MOCO fields

Enable

Lead Import uses AI to match your spreadsheet columns to MOCO fields. If you haven’t already, enable the Intelligent Imports feature in Settings under Account > AI.

Before Importing

Companies and Contacts
Referenced companies and contacts must already be set up in MOCO – otherwise the relevant lead will not be imported. However, you can also import leads without linking them to a company or contact, as these are not mandatory fields.

Status/Stage
The status must match your saved Sales Stages exactly. Leads with a different status will be added to the error file.

Import Leads

In the lead list, click the import icon (1) and upload your XLSX file. MOCO reads the column names and assigns them to the appropriate fields in MOCO (2). Check the mapping and start the import.

Invalid Records
Records that could not be imported are available to download as an XLSX file. Simply fix the errors directly in the file and then upload it again.

Review & Finish

After the import, MOCO automatically creates a label so you can see all newly imported leads at a glance (3). If everything looks right, simply delete the label. If something isn’t right, you can delete incorrect entries using a bulk action.