How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from June 20, 2022

QR Invoices are Automatically Read.

Transition Period Ends Late September 2022

As part of the harmonisation in payment transactions (ISO 20022), Switzerland introduced the QR Invoice on 30 June 2020. During the transition period until the end of September 2022, both the old payment slips and the new QR Invoice are valid.

From 1 October 2022, orange and red payment slips will become invalid and will be rejected. Those who have not yet switched to QR Invoices should do so now.

QR-Rechnung einrichten mit der Software MOCO

QR-Rechnung einrichten mit der Software MOCO

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Switch to the QR Invoice Now

With a usual payment term of 30 days, it is ideal to stop sending invoices with old payment slips from the end of August. Since the QR Invoice has been available as an option in MOCO for some time, switch to the new standard as soon as possible.

There are 2 types of QR Invoice to choose from when setting up
a) IBAN = Equivalent to the former red payment slip without a reference number.
b) QR-IBAN = Equivalent to the former orange payment slip with a reference number. You will receive the QR-IBAN from your bank.

QR-Rechnung MOCO Agentursoftware

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How to Activate the QR Invoice
Select your preferred type under "Invoicing" > "ESR/QR-Invoice" (1) in the settings and fill in the necessary fields (2). Below, you will see a preview of the QR Invoice payment section (3), which will then be automatically added to each invoice.

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QR Invoices will not be created in these cases:

If the invoice is still a draft.
If the invoice is not issued in CHF.
If the invoice recipient's address is not in Switzerland or Liechtenstein.
If the invoice recipient's address is incomplete or incorrect.

» You can also find all the information about the QR Invoice here in the online manual

QR Incoming Invoices are Automatically Read

All Swiss and Liechtenstein accounts have been automatically recognising the contents of incoming QR Invoices for several months. The reading is independent of the automatic text recognition (OCR option).