How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom left in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Payment Reminders

Create Payment Reminders / Reminder Stages | Chasing Part-Payments | Bulk Creation and Sending of Payment Reminders | Debt Collection / Receivables Management

Create Payment Reminders / Reminder Stages

Sending payment reminders takes tact
Clients are different. In most cases, the client has simply forgotten to pay the invoice within the deadline. A quick phone call is usually enough to point out the overdue payment in a friendly but firm way. Or you can create a payment reminder in MOCO (1).

MOCO offers three predefined reminder stages
The first reminder is usually phrased in a friendly way and titled “Payment Reminder”. It reminds the client of an outstanding amount – assuming it was an oversight that simply needs a nudge.
If no payment is received after the first reminder has been sent, the second reminder should follow after 14 days – usually with a deadline of 14 days. The third reminder should be the final request and can also outline consequences.
Predefine the text for reminder stages

Creating payment reminders in MOCO
As soon as invoices you have created become overdue, the “+ New Payment Reminder” button appears in the invoice detail view (1), allowing you to create one or more reminders. MOCO always automatically inserts the predefined text for the next reminder stage.

If at least one reminder has already been created, it will also be listed in the grey section. A payment reminder locks the invoice, so it can no longer be edited.

Chasing Part-Payments

If an invoice has only been paid in part and you want to chase just the outstanding balance, state the exact amount due in the reminder letter and request payment. MOCO currently does not offer any automation for this.

Bulk Creation and Sending of Payment Reminders

Billing > Invoices

With the bulk actions, you can create and send payment reminders for all overdue invoices in one go.

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Create

Under the "Overdue" smart filter (1), select individual or all overdue invoices (2). Then click "Next" (3) at the bottom right, review your selection, and create the payment reminders.
Note: Invoices with at least 3 payment reminders are ignored. These special cases need to be managed manually, one by one.

Send

Payment reminders that have not yet been sent are available via the "Send Payment Reminders" smart filter (4). Select all or the relevant invoices (5). Then click "Next" (6) at the bottom right to start the pre-send check (for an existing email address).

Debt Collection / Receivables Management

Ordered, delivered – but your client still hasn’t paid the invoice? With one click, you can hand the invoice over to the debt collection service.

The service is free for you as a MOCO user. You receive the full amount back via the debt collection partner paywise . The debtor covers the collection fees.

Inkasso kostenlos Rechnungen MOCO ERP Agentursoftware

Inkasso kostenlos Rechnungen MOCO ERP Agentursoftware

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How It Works

1. Enable the Debt Collection Option
Create a free account with paywise and then enable the option in Settings under "Billing" > "Debt Collection".
Terms and activation

2. Submit an Invoice

On the invoice, in the top right, click the new "Debt Collection" button (see image) to pass the receivable to the debt collection service. If needed, you can also add information about what has happened so far. This information is transferred to paywise.

3. After Submission

You can view and track all cases in your paywise client portal.

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