How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from January 08, 2024

Boost Productivity with Numerous Small Enhancements.

We regularly make small UX adjustments to ensure your work is as simple and pleasant as possible. Even minor changes can have a significant impact, enhancing productivity in daily operations.

MOCO Agentursoftware ERP News: Produktiver durch kleine Optimierungen: QR Code für Login in Mobile Apps, Erweiterte Filter, gesperrte Leistungen ausblenden.

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Login on iOS and Android via QR Code (1)

In your profile under Integration, you'll find your personal QR code for logging into the mobile app (iOS and Android). Install the app, scan the code, and easily update forgotten time entries on the go, check important budget messages, and - Sneak Peek! - soon plan holidays!

Optimising Your Invoicing List (2)

Enhanced Filter under "Invoicing" > "Billable"
Using the "Q" keyboard shortcut now allows you to filter by your projects under "Invoicing" > "Billable".

Learn more about currently billable items

Hide Locked Services/Persons (3)

In projects, more than four locked services (or persons) are now hidden to help you maintain clarity. If access is needed, the locked items are just a click away.

Company Address Suggestions Included in Subscription

Automatic filling of company addresses via Google Places (Settings > Extensions > Google Places) no longer requires a separate setup. MOCO handles it for you.
Learn more about the Google Places extension

UI Adjustments

Inactive elements are now consistently colour-reset, making them more distinct from active entries.
With a few small tweaks in alignment, labels, and translations, MOCO can be operated even faster.
The inline tabs now stand out better from the surrounding text with a new layout.

More Clarity

The full invoice address is now displayed with the Girocode (in the "Payable by" field).
The tooltip regarding overdue payment on an invoice now shows important context information about the grace period (the reminder) and the original "Payable by" date.
In the report tooltip for billability to the year, "up to today" has been added to clarify that the figures include today for calculation.
In lists where labels can be assigned, the small grey bar now displays the tooltip "Assign label".
Find support even faster if there's an issue or uncertainty with two-factor authentication (2FA): Through the revised help article – directly linked at the 2FA prompt.