How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from April 15, 2021

All Notifications Now in MOCO.

The new notification feature elegantly consolidates the previous "pile of emails": Information on project progress, overdue invoices, holiday requests, personal expenses... and personal messages from colleagues are directly accessible in MOCO. Additionally, a summary can be ordered via email.

The Notifications Area

MOCO alerts you to new notifications and displays them upon click (or Shift + W) (1).

Benachrichtigungen in MOCO

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These notifications can be direct messages via @name or notifications from MOCO. Clicking on the notification takes you directly to the topic.

An overview of MOCO notifications:

Notice of due leads.
Notice when responsibility for a lead is transferred to you.
Info on project budget progress.
Notice when project management is assigned to you.
Notice when you are added to a project for time tracking.
Info when a new personal expenses report is submitted.
Confirmation upon approval of the personal expenses report.
Info upon rejection of the personal expenses report.
Info when a new holiday request is submitted.
Confirmation upon approval of the holiday request.
Notice of overdue invoices.
Info when another person creates a time entry for you (via sharing).
Info when the stopwatch is not stopped.
NEW Overdue expenditure.
NEW Notification for your own field of type "Date".

Mark Messages for Later Action
Messages are marked as read once opened. They can be starred and later filtered for review (2).

Shortcut / Keyboard Shortcut
Alternatively, use Shift + W to toggle the messages on and off (3).

Notification Alert

Anzeige von neuen oder gemerkten Nachrichten in MOCO

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Optional: Email

In the profile, each user can choose whether to receive an email summary or individual emails in addition to in-app notifications.

Profil-Einstellung Sammelmail Benachrichtigungen