How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from May 12, 2022

Customise Standard Terms, Reallocate Additional Services, Enhanced Search, and More.

Options for Proposals, Invoices, Emails

Customisable Salutations and Terms
The salutation fallbacks and MOCO standard terms like "Total" can now be individually customised. To do this, go to Settings "Layout" > "Labels".

With the new option to override labels, the client-definable "Markup" on the total net amount of a proposal or invoice can now be changed to something like Incidental Expenses Flat Rate.

Bezeichnungen, Fallbacks, Begriffe überschreiben

Bezeichnungen, Fallbacks, Begriffe überschreiben

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Address Supplement for XInvoices
For XInvoices, there is a new optional field "Address Supplement" in the client details, providing more flexibility.

Manually Assign Payments
Recorded payments without a receipt (Invoicing > Payments > + > Payment without receipt) can be assigned to an invoice.

Reallocate Additional Services

Additional services can be reallocated to another project similar to hours, as long as they have not been invoiced. To do this, go to "Additional Services" in the project list on the right via the dropdown or select the action in the detail view at the top right:
Reassign Additional Service in Detail View

Reassign Additional Service in Detail View

Enhanced Search

Quickly Find a User Among Many
The global search (magnifying glass at the top right or "/" on the keyboard) can now be restricted to "Personnel". This is helpful with many users, similar names, and responsibilities.

Search by Project Groups
The search results have been expanded to include project groups. You can search by title, responsibility, and contents of custom fields.

Search by Phone Numbers
Contacts and companies can be found by entering the phone number. An addition to the new filter under "Contacts", which you can filter and search through (accessible with "F" or via the filter icon at the top right).

Miscellaneous

Focus on a Project in Planning Now Also with Alt+Click
Previously, clicking on the project in the project bar reduced the planning to this project – now it also works with click + holding the Alt key.

Quick Date Selection in Lead
For date selection for resubmission, MOCO now also offers quick selection options like "In a week" etc., similar to the list.

Incoming Invoices OCR Feedback Option
If an entry other than the position description is not well read, we welcome feedback via the blue feedback link.