How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Layout

General

Customise Proposals & Invoices to Match Your CI/CD

In the settings under "Layout" you can personalise the design and content of your proposals and invoices. From the letterhead background (logo & sender details) to fonts, margins, formatting, and colours.

General Settings

Settings > Layout > General

Under "General", you can choose basic settings depending on the letterhead background or envelope window. For example, margins, font sizes & colours, text description width, page numbers, table header display, automatic numbering, etc.

Layout Rechnungen

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If you have additional layout requests, you can find information about the layout service here

Font

Settings > Layout > Font

In addition to available fonts, you can also use custom font style combinations (.otf or .ttf format) for your documents.

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Letterhead

Settings > Layout > Letterhead

Briefpapier mit Logo und Absenderinformationen hochladen

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Upload a standard letterhead background as a base. This "frame" is customizable and includes logo and sender information (including VAT number) for proposals and invoices. For timesheets, a simplified letterhead (logo only) is usually chosen as the standard.

Additional alternative backgrounds can be selected in the document under "Print View" (for printing or download) and "Email Dispatch" via the dropdown on the right. For printing on pre-printed letterhead, choose "white".

The customizable background should include the following details

PDF in A4 size (210 x 297 mm) without crop marks
Optimal: RGB color space, resolution 150 dpi. The file size should be less than 300 kb.
Subsequent page: If using a different design from page two onwards, upload a two-page PDF – page two will then be used for all subsequent pages.

Note for Attachments

Generally, for attachments like terms and conditions, price lists etc., the same letterhead is desired. If no letterhead background should be displayed here, place a white area in the background of the attachment document before saving and uploading the attachment as a PDF. This will cover the letterhead background.

Considerations for E-Invoices (ZUGFeRD)

When creating e-invoices with MOCO, any sender information on your uploaded letterhead must match the details on the e-invoice settings page. We recommend omitting bank details here entirely, as these are provided via the e-invoice settings or choice of payment method.

If you select "Different Letterhead" on this settings page, you can upload a different letterhead for ZUGFeRD (a new type column will be displayed).
Briefpapier ZUGFeRD MOCO

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Proposals & Invoices

Settings > Layout > Proposals & Invoices

Layout Einstellungen Angebote und Rechnungen MOCO

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Info Block

Here, you select the standard information for proposals and invoices. These will be displayed in a two-column "Info Block" at a user-defined position in the header area (above the title).

MOCO Fields
Fields that MOCO offers automatically

Custom Fields
Custom data related to the client, project, or invoice can be displayed automatically here
How custom fields work

Labels

Settings > Layout > Labels

The Salutation Fallbacks and MOCO standard terms like "Total" can be customized here.

begriffe individualisieren

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Timesheets

Settings > Layout > Timesheets

Layout Einstellungen Stundenauszüge Unterschrift

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Here you can configure the following settings

Standard information to be displayed in the info block
Columns to be shown in the PDF extract (e.g., omit the name but include the amount)
Signature line for signing display

Mehr zu Einstellungen...