How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from December 05, 2018

Time Tracking Jira + MOCO – Integration by Scolution.

Scolution has independently developed a plugin for Jira (Jira is a task management and collaboration software from Atlassian, popular among developers) that allows you to track, organise, and automatically deliver time entries to MOCO: MOCO Time Tracking for Jira

We appreciate their initiative and want to share the plugin with other MOCO clients who also use Jira.

Benefits

Unlike the MOCO integration, users are not restricted to specific browsers.
Time tracking in Jira is synced with MOCO.
Time entries can be made in Jira without a separate login to MOCO.
Work is automatically documented.
Custom fields and automatic description generation.

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Features

Client, project, and service from MOCO can be assigned to the ticket.
Default settings can be created for Jira projects, which each ticket adopts unless other values are specified.
The standard Jira function "Log Work" is used for logging hours.
Under "Work Log," the recorded hours are compared in MOCO.
The hours and descriptions recorded in Jira are displayed as entries in MOCO – additionally, the corresponding ticket with key is automatically linked.

How to Install the Plugin

1. Log in to Jira.
2. Select the Atlassian Marketplace from the admin menu.
3. Go to "Find new apps" or "Find new add-ons" on the left.
4. Quickly find the plugin by searching for "MOCO."
5. Test the plugin under "Try it free."

About Scolution
Scolution is an IT consulting company from southern Germany. They have been using MOCO in their company for over a year. As an official Atlassian Solutions Partner, Scolution supports the introduction and use of Jira, Confluence & Co. They will soon also offer German-language video-on-demand training for Atlassian products.