How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from July 15, 2015

Cloud Computing and Cloud Services – Security and Benefits for Businesses.

Many businesses are contemplating whether to opt for cloud services for their software needs or stick to an in-house solution. They are concerned about the security of their data.

Cloud Risks

Most risks associated with cloud computing are similar to those encountered with in-house solutions. Many companies are unaware of this.
For a long time, it was believed that the location of data centres necessary for providing software services via internet access was more or less irrelevant. After all, clients only need an internet connection and a browser to use such services.

This perception changed fundamentally with revelations by former NSA employee Edward Snowden. Data protection has become a major issue. An additional risk in the cloud is data interception by foreign states.
Many German companies, in particular, were long uneasy about the fact that most American cloud providers serve the European market through data centres in Ireland and the Netherlands. However, there is now an increasing use of domestic data centres for cloud services.

The risk of data transport over the internet remains. This risk can be eliminated or minimized if internet traffic is encrypted.

Compared to In-house Solutions

The security of data in a cloud provider's data centre is higher compared to in-house data storage at an SME. By carefully selecting a cloud provider, one can achieve better protection than with an in-house solution. Choosing a cloud provider within the country or the EU can prevent states outside the respective jurisdiction from accessing data (subject to espionage), provided it is not an American-controlled company.

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Requirements for Cloud Computing

Today, businesses want to use cloud services like a consumer good over the internet. All their requirements regarding legal and regulatory aspects, risk and security issues, compliance, flexibility, efficiency improvements, etc., should be covered while reducing their costs. Sovereign software at an affordable price – this now makes it possible for smaller companies to adopt a cloud solution.

Benefits of Cloud Computing

Every company has its unique starting point. In any case, the use of cloud services can bring many advantages and benefits to businesses:

Easy Evaluation & Access

The website provides a good initial overview for comparison
Fees are usually visible and fully calculable.
Access to IT services is simplified for businesses.
Software can often be tested online for free without needing to call a salesperson for activation.
Installation on personal computers is unnecessary, allowing for rapid system implementation.

Low Costs

Comprehensive business applications, such as CRM and ERP systems, can be used over the internet without investments.
There is a monthly fee and ideally no hidden costs (e.g., setup, maintenance, hosting).
Services are always up-to-date, eliminating the need for costly follow-up projects.
Updates no longer pose problems, reducing administrative effort.

Full Flexibility

Services can be used independently of location and system.
The number of users can be adjusted to demand in a short time.
Offers mobile solutions

Always on the Latest Technological Standard

Updates are automatically applied without affecting the user.
New demands on IT services due to new product launches or market adjustments are quickly addressed. This directly benefits companies – keeping them at the cutting edge.

Less Commitment

Companies can switch providers more easily as there are no expensive setup costs to deter them.
Cloud offerings do not 'tie down' companies. They have no long contract terms and can be terminated at short notice.

More Efficient Working

With up-to-date data, resources and efficiency can be better optimized.
During company relocations and new device acquisitions, nothing needs to be reinstalled.
Internal technical know-how is no longer necessary

Progress in Cloud Computing

Digitalization is currently a major topic. This includes the area of cloud computing. If companies want to be innovative and remain competitive, they can no longer ignore cloud services. Cloud computing is no longer just an IT issue but a strategic one, positioned at the executive level. With a professional approach, a company can only benefit.