How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from July 03, 2026

Personio: Transfer Working and Break Times in Detail

Personio will switch off the previous Attendances API (V1) on 30 August 2026. With the new version (V2), the way working times are synced from MOCO to Personio will change from 1 September.

Screenshot of MOCO settings: checkbox “Transfer working and break times in detail” in the HR tab under Settings → Extensions

What’s Changing

Until now, MOCO has transferred one consolidated entry per day to Personio: start time, end time, and a flat break duration. Going forward, individual working and break periods will be transferred with the exact start and end times – exactly as you recorded them in MOCO.

For example, if you work from 08:00 to 12:00, take a one-hour break, and then work from 13:00 to 17:00, Personio will show three separate periods in future: morning work, break, afternoon work – instead of a single entry with total time and a flat break.

Automatic Switch

From 1 September 2026, all accounts will be switched to the new interface automatically, and working times will be transferred in detail.

Enable Detailed Transfer in Advance

We recommend enabling the new transfer now and testing it at your own pace. Under Settings → Extensions, you’ll find the new checkbox “Transfer working and break times in detail” in the “HR” tab under the data transfer options (1).

If you enable and save this option, newly recorded and updated working times will be transferred in the new format. Entries already in Personio will remain unchanged.

The option is only visible if “Working times (from MOCO to Personio)” is enabled. If you’ve only been using Personio since July 2026, detailed transfer is already enabled automatically – in that case, you won’t see the checkbox.