How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from August 08, 2022

Utilise eBill Payment Method for Your QR Invoices (CH).

eBill is a payment method for invoices in Switzerland. With eBill, your clients receive their invoices not by post or email, but directly in e-banking. There, they can review and pay them with just a few clicks.

eBill Zahlverfahren für QR-Rechnung mit MOCO nutzen

eBill Zahlverfahren für QR-Rechnung mit MOCO nutzen

(English image not yet available)

Is eBill Right for Me?

If there is demand from your clients, it is worthwhile to activate it in MOCO. Each client decides in e-banking whether they want to pay your invoices using the eBill method. Others will simply see an additional note on their payment slip (see Figure 1).

Benefits for Your Clients

Payments can be transmitted quickly, accurately, and reliably.
Your client perceives the invoice as secure and trustworthy.

Benefits for You as a Service Provider

You are perceived as progressive by your client when you offer a modern payment option.
Invoices cannot be lost or forgotten by the client.
Reduced paper consumption through the digital invoicing process (if you previously sent by post).
Transparent pricing structure

How Does It Work Exactly?

Activate eBill

1. As an invoicer, you must register as a biller on the eInvoicing platform of PostFinance
(independent of the bank, no PostFinance account necessary).
2. Enter your received Biller-ID in MOCO (Settings > Invoicing > QR Invoice & eBill).
3. For B2B, inquire with relevant clients and enter the eBill recipient ID (in the form under "Invoicing" > "Additional Options"). In the B2C case, you will receive a CSV file via email with the recipient IDs when the client registers via e-banking. The recipient ID can then be stored in MOCO.

Changes for the Invoice

The eBill information will now be displayed within the QR payment slip.
The file name of the PDF document has a new format (Example:
41101000000000001_123456.pdf).