How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from February 23, 2022

Quick Wins for Proposals & Invoices, Personnel, API & More.

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Proposals & Invoices

Search Service Catalogue
When inserting predefined services into a proposal or an invoice, you can now find your desired entries faster with a find-as-you-type search (1).

Invoice Export Indicates Invoice Type
The Excel export under "Invoicing" now also includes the "Invoice Type" column.

Search by Invoice Gross Amount
Using the filter search under "Invoicing," you can quickly find an invoice by the invoice amount in more specific cases.

Personnel

Edit Target Hours at Top Level
You can now adjust the target hours (weekly model) and access rights directly when entering the person – after saving. For already entered persons, you can jump there with one click via the global search (magnifying glass top right or "/" on the keyboard).

Select Person's Language
You can now choose the user's language directly when creating a new person. This determines the language in which the person receives the invitation and enters MOCO. Previously, a newly created user was always greeted in the account language and could only change the language in their profile afterwards.

General

Timesheet: Open Entire Month with One Click
In addition to individual services, the month can now also be opened with one click (2).

Project Info in Expenditure List
A tooltip on the project icon (3) shows the assigned project.

Shared Project Report Enhanced
For projects with a monthly budget, the report field for the month is now also displayed in the shared project report.