How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from January 22, 2021

Quick Wins: Proposal Titles with Manual Line Breaks, Multiple CC Addresses, etc.

Weiterentwicklung SaaS Agentursoftware MOCO

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Proposals & Invoices

Predefine Multiple CC Email Addresses for Invoices (1)
In the field for predefined CC email addresses (in client and project forms) for invoicing, multiple addresses can now be entered separated by commas.

Note: The CC email address is less suitable for automatic forwarding to the accountant. We recommend instead sending the monthly invoice export or accounting export.

Manual Line Breaks in Proposal and Invoice Titles (2)
Now you can manually insert line breaks in titles to avoid unsightly automatic breaks.

Filter by Invoice Type (3)
Under "Invoicing," you can now specifically filter for advance invoices, final invoices, credit notes, and cancelled invoices.

Time Tracking via Browser Extension

Stopwatch Continues Time Entry from the Same Day
Available online for some time but not yet communicated: If you use the stopwatch and have already logged time on the same task/ticket on the same day (project, service, and activity description must be identical), MOCO continues the entry directly.

New Video
Tobias has recorded a new video demonstrating installation and usage:
https://vimeo.com/mocoapp/browser-extension

Personal Expenses

Various Small Optimisations
For example, you save a click when uploading a personal expense receipt retrospectively, as it can now be captured via drag & drop (previously, this had to be done under "Edit" in the form).