How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from July 02, 2020

Resource Planning: Latest Updates and GoLive Info for V2.

The Resource Planning V2 is almost ready for launch for all accounts. The recurring entry feature and weekend handling are still pending. Additionally, potential performance optimisations are being evaluated. Anyone who wishes to switch to V2 now can contact us.

Many thanks for the numerous feedback and ideas we've received over the past weeks.

Now Online

(English image not yet available)

Live Updates: When one person plans a project, others can immediately see it in their planning without needing to reload.
Display of Leave Requests (1): Leave requests are shown under "Absences". They are highlighted in blue, similar to the request, and the tooltip provides details about the request.
Additional Info When Planning (2): The total planned hours for an entry are displayed in a popup.
More Colour Options (3): The colour palette has been expanded with an additional range of colours, especially greys.
Contrast Optimisation for Capacity Display: The capacity info in the planning is now more vivid: black instead of grey for planable hours and red instead of orange for overplanned hours.
Contrast Optimisation for Background Colour: White text was hard to read on the lightest background (yellow hue). The yellow hue is now more reddish. If it's still hard to read, we recommend changing the colour via right-click on the entry.
Longer Project Titles Are Easier to Understand (4): The previous tooltips, which appeared after a short wait, have been replaced with "real tooltips" that appear faster and are displayed with a dark background, as seen elsewhere in MOCO.

We hope you're pleased with these further steps. We're very excited about the official launch.
Currently planned for mid/end of August (as always, without guarantee).

Resource Planning: Latest Updates and GoLive Info for V2.

Now Online

Account ready to go immediately. No payment details required.

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