How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from June 23, 2020

QR Invoice – Making it Easier for Your Clients to Pay.

(English image not yet available)

Switzerland: QR Invoice Replaces Payment Slip

The QR Invoice was officially introduced as a payment standard in Switzerland on 30 June 2020. It aims to significantly simplify the payment of invoices. This new type of invoice includes all payment information within the QR code and can be read digitally.
But don't worry: The payment slip will still be valid for the time being. A longer transition period is planned.

From 30 June, you can activate the QR Invoice in MOCO. Before the official start on 30 June 2020, financial institutions cannot yet accept and process the QR Invoice.

Benefits at a Glance

Simplified issuance, possible in IBAN format across Europe and also in Euros.
Error-free and complete transfer of invoice data.
Applicable for both digital and paper invoices.

How do I switch to the QR Invoice?

1. Contact your bank to order a QR-IBAN.
2. In the settings under "Invoicing" > "ESR/QR Invoice" select the QR Invoice.

3. Enter the QR-IBAN.

Other Countries: QR Code (GiroCode) on the Invoice

Clients can now scan instead of type

For all other accounts, we have implemented the GiroCode payment option for created invoices in this step. The client scans the QR code with their banking app and pays quickly, securely, and without errors, as typing is eliminated.
» All information about GiroCode

Benefits at a Glance

Simplicity and convenience encourage invoice recipients to pay immediately via mobile banking and at bank and savings bank self-service terminals.
Error-free and complete transfer of invoice data.
Applicable for both digital and paper invoices.

How do I activate the GiroCode?
In the MOCO settings under "Invoicing" > "QR Code" activate the option and fill in the transfer details.

Why is the reference number not the same as my invoice number?
The custom-defined invoice number may contain invalid characters, which is why the reference number uses the automatically generated invoice ID instead.
The reference number is composed as follows: "RF"+ check digit + Invoice ID (Example: RF3567554).

Search by reference number:
You can search for the reference number in MOCO (global search and "More Options" under "Invoicing").

QR Code at the End of the Invoice with Comparison Data

In implementing the GiroCode for German invoices, we initially oriented ourselves towards the Swiss standard regarding positioning and accompanying texts:

Positioning on an extra page in the footer area
This area functions as a payment slip and can be detached for payment. Another advantage is that no letterhead or CI needs to be considered for the extra page.

More security with the displayed data next to the QR Code

The QR code cannot be read by the human eye. Therefore, the contained data is always displayed next to the code and can be easily compared with the scanned data.

Image source: Unsplash Federica Galli