How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from August 24, 2017

How to Use the API as a "Non-Programmer"?

As a regular user, you might not think about whether software has an open interface. However, this so-called API offers many advantages. You don't necessarily have to be a programmer or developer to benefit from it.
Learn more about what an API is, its pros and cons, and how you can leverage it as a "non-developer":

What is an API?

An API (application programming interface) is an interface that a software system provides for connecting other applications. It allows clear, abstracted, and structured access to the backend's functions and data. Developers can connect their own or external software for individual workflows.

Providing such an interface includes a detailed documentation of the interface functions with their parameters. Just like designing a website, an API must be conceived and designed. Since the interface is initially implemented and tested by a human (a programmer), ideally, there should also be documentation understandable by humans (or at least programmers).

Advantages

Custom reports can be created.
Less effort: Data doesn't need to be entered twice. Information from the other system can be accessed.
Fewer errors, less typing, and a better overview: Creating and updating data via the API can be automated and synchronized.
No need to switch back and forth between different applications.

Disadvantages

To connect other software individually, programming knowledge is required. If there is no developer in the company, someone external must be hired.
Developing a connection takes time.

With services like Zapier, you can benefit from the API without programming knowledge

Web services like Zapier use the API to connect countless business tools (web apps) together. No programming knowledge is needed for setup. You simply click together a so-called "Zap."
Zapier also offers its own functions, such as email or SMS notifications for certain events.
Agentursoftware über die REST API und Zapier mit anderen Apps verbinden

Agentursoftware über die REST API und Zapier mit anderen Apps verbinden

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Conclusion

With Zapier, a significant number of simple workflows can be realized. However, for synchronizing master data across multiple systems, using the API is indispensable.