How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from June 19, 2025

Creating B2B E-Invoices: ZUGFeRD.

In line with the upcoming B2B e-invoicing mandate in Germany, MOCO now supports the hybrid e-invoice format ZUGFeRD. This format embeds machine-readable XML data within the usual PDF.

ZUGFeRD

The Hybrid Format

The ZUGFeRD format looks like a standard PDF invoice. However, it also contains structured, machine-readable invoice data in XML format. This allows the invoice recipient to visually process and print the invoice as usual, while their ERP or accounting software can accurately read the machine-readable data. Key point: In case of discrepancies, the data takes precedence. Therefore, the content of the visible PDF and the XML data must match.

ZUGFeRD in MOCO

As a German company, you can now comfortably approach the forthcoming requirement to create e-invoices. You may have already implemented or tested the XRechnung format: Creating B2B E-Invoices: XRechnung.

The ZUGFeRD format created by MOCO complies with the current standards (ZUGFeRD version 2.3.2 – Profile EN16931). Here, we show you how to best familiarise yourself with the new format:

First Steps

Some clients may have already inquired if you can send e-invoices, as processing structured invoice data can save time and reduce errors. Initially, select ZUGFeRD as the invoice format only for these specific clients (see instructions below).

Creating ZUGFeRD Invoices

1. Activate Invoice Format

If not already done: Activate e-invoices in the settings under "Billing" > "E-Invoice" and complete all details. More information in the manual

2. Check Letterhead for ZUGFeRD Invoices

The sender details and account information must match in both the PDF and XML.
To offer a quick and convenient solution, especially during the transition phase and when working with different invoice formats, you can use a different letterhead for ZUGFeRD invoices in MOCO if needed.

To do this, select the "Different Letterhead" option under "ZUGFeRD" in the E-Invoice settings. An additional option will then be offered in the letterheads (1).

3. Select Invoice Format for Client

Select the "ZUGFeRD (B2B)" invoice format for the client. MOCO automatically checks if the recipient's address can be read in a structured manner. Every new invoice for this client will now be created in the ZUGFeRD format. You can also see this in the invoice detail view (3).

B2B E-Rechnungen erstellen im Format ZUGFeRD

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Important Notes

If you use an order number for invoices: Activate the data field BT-13
Custom Fields: Additional individual invoice details are provided via the Remarks data field.
Attachments are integrated into the XML (structured data). The PDF includes an automatic note indicating the number of attachments.