How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from June 17, 2025

New Standard Field for Order Numbers – Also for E-Invoices.

MOCO now provides the order number as a standard field, meeting the requirements for E-Invoices. This field can be filled or edited in both the project and the invoice. If you already use a custom field for this information on the invoice, you can easily transfer it with a click upon activation.

The Order Number

As a service provider, you typically include an order number on the invoice when a client requests it for internal reference. For E-Invoices, the BT-13 field transfers this order number as a structured optional data field.

New Standard Field in MOCO

In light of the upcoming B2B E-Invoicing mandate in Germany, MOCO now offers a standard field for the order number. You can activate and use this generally regardless of E-Invoices.

In the context of E-Invoices, this is referred to as the order number. However, you can also use other common terms such as Order (aligning with MOCO's existing naming conventions) or PO (short for Purchase Order Number – an international term commonly used by corporations).

Benefits

Fill in the Order Number in the Project & on the Invoice

The field is available for completion when creating or editing a project, as well as on the invoice. If a number is already recorded in the project, it will be pre-filled for the project invoice.

For client-level invoices without a project or across multiple projects, MOCO cannot pre-fill a number. Use the Invoicing Info – with this, you can directly copy-paste the number during invoicing.

Indication on Swiss QR Invoices
For Swiss QR invoices, the order number is provided as a client reference.

New Column in Invoice Export
The order number is saved directly to the invoice and included in the invoice export.

Activate Order Number

Activation is sensible for all accounts that generally use an order number as an invoice reference.

Activate the field in the settings under "Account" > "Custom Fields" (1). If E-Invoices are activated, you will see the "BT-13" designation in the edit mode of the project and invoice after activation (3).

Bestellnummer für E-Rechnungen und swiss QR

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Adopt Existing Field with All Details

If you already use a custom field for the order number, we clearly recommend adopting it to avoid duplicate fields.

Select the field upon activation. MOCO offers all fields of the "Single Line Input" type at the project and invoice level (2). With selection and confirmation, all details are adopted, and the previous field is deleted.