How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from May 14, 2025

Track Critical Activities with the Account Change Log.

Important changes and comments on proposals, projects, invoices, etc., are now centrally traceable. Additionally, other critical activities within the account are documented.

Änderungsprotokoll protokolliert Aktivitäten in MOCO

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Accessing the Change Log

You can find the change log in the settings under "Security." It is accessible to anyone with full access to the settings.

The table can be filtered by areas (What?), people (Who?), and time period (When?), or searched using the free text field for specific keywords. If needed, you can also export the entries as XLSX.

What Changes Are Documented?

The change log serves as a central hub to track actions within MOCO. The following changes are documented:

All Comments/Notes

All changes previously recorded as notes or comments on individual projects, contacts, etc., are also centrally visible in the change log.

Deleted Objects
You can now track when a proposal, invoice, or even an absence was deleted—and by whom. Approximately 50 different deletion actions are recorded, including accounting exports, companies and contacts, API keys, or vacation requests.

Changed Settings
When critical settings are changed, this action can also be directly tracked in MOCO in the future. This includes changes such as:

Account owner changed
Bank account changed
2FA or SSO (de-)activated
Period lock changed
API key created
Access rights of a person changed

Switch to Another Person
With the "Switch User" function, you can switch to another person's profile with the appropriate access rights to, for example, check the view after changing access rights or to add times. This user switch can also be tracked via the change log.
More information about the function

Retrospective 30-180 Days

In the Pro plan, changes from the past 30 days are viewable. In the Unlimited plan, MOCO provides the log for the last 180 days.
Compare MOCO plans