How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Security

Two-Factor Authentication | Single Sign-On | Change Log

Two-Factor Authentication

Settings > Security > Two-Factor Authentication

Additional Security Layer for Login

Two-Factor Authentication (2FA) provides an extra layer of security. It ensures that only the authorized user can access their account and sensitive data, even if someone else knows their personal password. Access to sensitive areas* within MOCO requires the user to enter a code. This code is available on the user's smartphone via an app and changes every 30 seconds.

Requirement: Each user must have an authentication mobile app (e.g., Authy, Google Authenticator, or Microsoft Authenticator, other apps are also possible) installed on their smartphone. With this app, users add the MOCO account by scanning the initially displayed QR code.

Activating 2FA

First, each user must install an authentication mobile app like Authy or Google Authenticator on their smartphone.
Enable 2FA in the settings under "Account" > "2FA" for the entire account.
After activation, all users must add the MOCO account in the installed authentication app by scanning the displayed QR code once.

Once logged in, users will be asked for the verification code every 24 hours. If a different interval is preferred, just contact us - we are happy to adjust it individually.
2-faktor-authentifizierung für die agentursoftware moco

2-faktor-authentifizierung für die agentursoftware moco

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*Sensible Bereiche sind alle Bereiche ausser "Zeiterfassung", "Kontakte" und das eigene Profil. Diese sind von der 2FA ausgenommen und weiterhin wie gewohnt und ohne zusätzlichen Code verfügbar.

Switching to a new smartphone or authenticator app or other issues:
2FA Troubleshooting

Single Sign-On

Settings > Security > Single Sign-On

Login via Google, M365, or Okta

With Single Sign-On (SSO) using Google, Microsoft Office 365, or Okta (SAML protocol), all users can log in securely, conveniently, and with just one click. As an alternative to 2FA, SSO offers excellent security and control for user management in MOCO.

Setup and Activation

In the settings under "Security" > "Single Sign-On," you start the setup and complete the following steps:

Single Sign-On im Self-Service

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1. Upload your Identity Provider's Configuration XML
You can either enter the .xml URL directly or upload the .xml file yourself.

2. Retrieve MOCO's Configuration XML
You can now access the configuration XML provided by MOCO with all metadata via URL or download it as a file. Please extract the necessary information from it or, if possible, directly provide the link/file to your Identity Provider.

3. Activate Single Sign-On
Once the configuration is in place, you can activate SSO using the green button. Log out of MOCO and test the new login method.

Find valuable setup tips in our help article. Contact our support if you encounter any issues.

Notes

SSO replaces Two-Factor Authentication
Disable 2FA if it is currently enabled.
Allow login with email and password (4)
This can be disabled via the MOCO in-app service.
Automatically create new users in MOCO on first SSO login (4)
Users must now be created at the Identity Provider. This can be disabled via the MOCO in-app service.

Change Log

Settings > Security > Change Log

All significant changes and comments on proposals, projects, invoices, etc., are now centrally accessible. Additionally, other critical activities within the account are systematically recorded.

Änderungsprotokoll protokolliert Aktivitäten in MOCO

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The list can be filtered by areas (What?), individuals (Who?), and time periods (When?), or you can search using keywords in the free text field. If needed, entries can be exported in XLSX format.

The following changes, among others, are documented:

All comments/notes that you can usually view with individual objects are compiled here
Deleted objects – e.g., proposals, invoices, absences, accounting exports, companies and contacts, API keys
Changed settings – e.g., change of account owner, access rights, bank account, period lock
User switches

Changes from the past 30 days (MOCO Pro) or 180 days (MOCO Unlimited) are available.

Mehr zu Einstellungen...