How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Reminders

Create Payment Reminders / Reminder Stages | Chase Partial Payments | Bulk Creation and Dispatch of Reminders | Debt Collection / Receivables Management

Create Payment Reminders / Reminder Stages

Sending payment reminders requires tact
Every client is different. In most cases, the client has simply forgotten to pay the Invoice within the deadline. A quick phone call is usually enough to point out the overdue payment in a friendly but firm way. Or you can create a payment reminder in MOCO (1).

MOCO offers three configurable reminder stages
The first reminder is usually phrased in a friendly way and titled “Payment Reminder”. It reminds the client of an outstanding amount, assuming it is simply an oversight that needs a nudge.
If no payment is received after the first reminder has been delivered, the second reminder should follow after 14 days – usually with a further 14-day deadline. The third reminder should be the final notice and can also set out consequences.
Predefine the texts for the reminder stages

Creating payment reminders in MOCO
As soon as issued Invoices become overdue, the “+ New Reminder” button appears in the Invoice detail view (1), allowing you to create one or more reminders. MOCO always automatically inserts the predefined text for the next reminder stage.

If at least one reminder has already been created, it will also be listed in the grey section. A reminder locks the Invoice, meaning it can no longer be edited.

Chase Partial Payments

If an invoice has only been partially paid and you wish to chase just a portion of it, specify and demand this amount clearly in the reminder letter. Currently, MOCO does not offer automation for this process.

Bulk Creation and Dispatch of Reminders

Invoicing > Invoices

With mass actions, reminders can be created and sent in one go for all overdue invoices.

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Creation

Under the Smart Filter "Overdue" (1), select individual or all overdue invoices (2). Then click "Next" (3) at the bottom right, review the selection, and create the reminders.
Note: Invoices with at least 3 reminders are ignored. These special cases must be managed manually one by one.

Dispatch

Reminders not yet sent can be accessed via the Smart Filter "Send Reminders" (4). Select all or specific invoices (5). Then, at the bottom right, click "Next" (6) to initiate the check (for available email addresses) before dispatch.

Debt Collection / Receivables Management

Ordered, delivered – but your client isn't paying the invoice? With just a click, you can hand over the invoice to the debt collection service.

The service is free for you as a MOCO user. You will receive the full amount back via the debt collection partner paywise. The debtor bears the collection fees.

Inkasso kostenlos Rechnungen MOCO ERP Agentursoftware

Inkasso kostenlos Rechnungen MOCO ERP Agentursoftware

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Process

1. Activate Collection Option
Create a free account with paywise and then activate the option under "Invoicing" > "Collection" in the settings.
Terms and Activation

2. Submit Invoice

On the invoice, at the top right, you can click the new "Collection" button (see illustration) to submit the claim to the collection service, and if needed, add information about the previous process. The information will be transferred to paywise.

3. After Submission

All orders are visible and traceable for you in your paywise client portal.

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