How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Projects

General | Project Groups

General

Settings > Projects > General

Predefinable Standards

Project List Sorting: Sorts within groups either alphabetically or by project number.
Invoicing: Automatically sets the invoicing type when creating a new project.
Hourly Rate: Automatically sets the hourly rate type when creating a new project.
Time Tracking Personnel: By default, the project manager is added for time tracking, and additional teams or individuals working on the project can be selected. Alternatively, all can be assigned, which is recommended only for very small teams.
Additional Services "Billable/In Budget": Automatically sets the predefined type "Billable" or "Non-billable" and "In Budget" or "Not in Budget". The visualization under the "i" clarifies the impact of the default setting.
Additional Services "Expenditures Assignment Inactive": Default for newly created additional services. If an additional service is inactive for assignment, either no expenditure (incoming invoice/personal expenses) should be assigned, or the assignment is already completed.
Profitability: Choose whether the project budget should be prioritized over the invoiced amount for profitability consideration. This is particularly useful when offering fixed-price projects and invoicing only after project completion, avoiding constant negative figures.

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Project Groups

Settings > Projects > Project Groups

In "Project Groups," you can unlock a section under "Projects" that allows you to group projects and consolidate sub-projects. This option is particularly useful for managing and controlling campaign budgets or client accounts.

Unterprojekte Kampagnen Etats in der ERP Agentursoftware MOCO