How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from October 08, 2021

New Approval Workflow for Incoming Invoices.

Instead of assigning responsibility and working with comments, you can now use the new MOCO approval workflow. This comprehensive functionality is discreetly integrated, ensuring that small accounts not requiring an approval process are not burdened.

Request Approval

You can initiate invoice approval either on the invoice detail page (1a) or from the list via the dropdown (1b). freigabeprozess rechnungen

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→ All individuals with full or restricted access to Expenditures can be addressed.

→ The expenditure is marked in orange in the list.

→ You can specifically filter for pending approvals using the new Smart Filter (3a).
→ With a comment (2), you can specify what the approval is about: e.g., checking the invoice or project assignment for further billing/cost tracking.

The Addressed Person is Informed

The addressed person is notified of the newly requested approval in various ways:
rechnungsfreigabe benachrichtigung

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→ They receive a message with the comment (notification options adjustable in the profile) and can directly access the expenditure through it (3b).
→ The number of pending approvals is also highlighted to a person via the "blue pill" (3c).
→ The Smart Filter can also be used to filter for them (3a).

Grant Approval

The addressed person reviews the invoice and can select "Approve" at the top of this detail view (4).
Eingangsrechnungen Freigabe

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→ Only the addressed person can do this. The approval becomes active immediately and usually requires no further comments. If needed, a comment can be left below the invoice, or another person can be notified.
→ The expenditure is marked with a green circle in the list (5).
→ The initiator is notified of the approval.

Reject Approval / Wrong Contact Person / Delete Approval Request
→ The addressed person can choose "Reject" (4) and provide a reason/comment. The initiator is notified accordingly and can request a new approval from another person.
→ If the addressed person wishes to indicate they are the wrong contact, they can do so below via a notification.
→ The request can be deleted by the initiator at any time – and a new approval can be requested if needed.

The steps are recorded in the history below the invoice by MOCO.