How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from April 21, 2020

Short-Time Work, Time Tracking, Documentation: Export with All Relevant Figures.

When short-time work is registered, the company is automatically obliged to record hours. Due to the obligation to provide evidence, hours must be documented. If you use time tracking in MOCO, all the basics are already in place.

Kurzarbeit Agenturen Nachweispflicht

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Time Tracking as a Prerequisite for Short-Time Work

Hours Worked in MOCO
a) Record all hours on projects (all daily efforts – including internal)
b) Use the optional working time tracking, which determines the number of hours through tracking start and end times minus breaks (a clock-in mechanism)
Whether the total hours worked (= "Actual") are tracked as recorded hours on projects or as working time tracking (start, breaks, end) is decided by the company in the settings.

Target Hours in MOCO
Each employee has a weekly model with target hours per day. Recorded absences are automatically deducted.

Calculating Work Shortfall (Switzerland & Austria)

Target hours minus absences and hours worked result in the work shortfall. MOCO displays this difference in hours. During the months of short-time work, the monthly target-actual automatically determines the work shortfall in hours.

To neutralize the negative hours after short-time work, the difference is credited to the person in the time account with an appropriate comment.

Reduction of Weekly Working Hours (Germany)

If you want to reduce the weekly working hours from 40 to, for example, 28 hours, create a new weekly model for the specific period for the person concerned. All weekly models are clearly listed under "Personnel" > "Target Hours".

Even in the case of complete work shortfall, a weekly model with 0 target hours is recorded.

Please note: If the holiday model is "hour-accurate" active, the holiday balance may need to be adjusted (i.e., enter a balance for the time with workload 1 and one with workload 2).

Overview / Extracts for Documentation

Documentation for All Employees per Month
This is available under "Reports" > "Personnel" in the form of an Excel export. This has been expanded to include all necessary data for documentation.

If necessary, additional breakdown per day and person
A breakdown per day is directly available for the person under "Target-Actual" via the Excel export at the top right. Absences are also included there. The export has been adjusted accordingly.

Disclaimer: The information does not constitute binding legal advice and cannot replace legal consultation in individual cases.