How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from February 25, 2019

Cloud Software – 9 Key Points for Security & Data Protection.

Cloud software typically offers unbeatable value for money, making it particularly attractive to small and medium-sized enterprises. If you have security concerns about web-based software, pay special attention to the following points. They relate to both the choice of provider and how each user interacts with the software.

Cloud Software: Sicherheit & Datenschutz

(English image not yet available)

Concerns about the security of company data in the cloud are generally justified. However, self-hosting is not automatically the better option. To achieve a similar level of protection against access and data loss as a skilled provider, you need someone internally to manage it. This person must have the expertise, diligence, and time. Knowledge can be lost with staff changes. Updates, maintenance, and support can also become costly quickly. Therefore, cloud software offers an unbeatable value proposition, especially for smaller companies.

If you choose cloud software, you should place particular emphasis on the following points regarding security & data protection:

1. Choose a reputable software provider

If you want to rely on a reputable provider, it's wise to look beyond the impressive marketing phrases and consider the following factors:

Good references
Transparency
High reliability of the online service
A data processing agreement (DPA) – the provider should be GDPR-compliant
Several years of experience in the cloud business
A significant number of existing clients

2. Ensure data is processed in a country with EU-equivalent data protection

The servers should be located in Europe – or more importantly – in a country with adequate data protection levels equivalent to the EU.

A third country like the USA is possible under the EU-US Privacy Shield. However, the legal basis is often considered risky, so it's advisable to regularly reassess this. Nonetheless, most of the best cloud solutions still come from the USA.

3. Sign a data processing agreement (DPA)

A reputable provider will offer a DPA. This document clearly and GDPR-compliantly outlines how personal data is handled.

4. Set your own password

The initial login password assigned by the system should be changed as soon as possible after the first login.

5. Choose the right password

Many struggle with choosing the right passwords. Important considerations for a good choice include

Avoiding standards like 12345 or words found in a dictionary
Not using a chosen, complex password for multiple logins
It should be at least 8 characters long. Generally, "the longer, the better"
Appending simple numbers at the end of the password or adding one of the usual special characters $ ! ? # at the beginning or end of an otherwise simple password is not recommended.
A password should be memorable

Quite demanding, isn't it?
We recommend simply acknowledging the tips for optimal password choice and instead implementing point three:

6. Use a password manager

1Password is an example of such a password manager. Or the Keychain on a Mac.

The advantage of a password manager is: passwords are secure and easy to handle. You only need to remember ONE really good password to open the password manager. The password manager then handles the following for you:

It generates a long, secure password from various random characters at the push of a button. You could never remember it yourself.
It offers to save the login in the manager during the first login
Usually, the password can be automatically filled in during login after opening the manager. If this is not technically possible for some reason, the password manager offers the data for "copy-pasting".
The password manager can also be installed as an app on mobile phones – allowing secure access to passwords on the go.

It's truly worthwhile to engage with a password manager once and then have peace of mind forever.

Chip 09/2021: The best password managers

7. Use two-factor authentication

Many online service providers offer two-factor authentication, or 2FA for short. This is an additional security layer during login.

This so-called two-factor authentication comes in numerous variants, ranging from individual codes via SMS to hardware-supported TAN generators. Hardware-supported methods, in particular, offer a high level of security and should be used in addition to a strong password whenever possible. This can secure potentially weak passwords from employees.

Functionality in MOCO: In addition to entering a password, you identify yourself here via your smartphone.

8. Keep operating system and browser up to date

By keeping your operating system and browser up to date, you further protect yourself from attacks.

9. Ensure your own backups

With an on-premise solution, you are entirely responsible for backups – with a cloud solution, partially. A reputable cloud provider regularly and reliably secures data so that it can be restored if needed. However, they should also offer exports, allowing you to regularly export and store your data yourself. It's advisable to do this at least once a year.

Exports should be in a readable format (e.g., CSV, Excel) so that you can make use of them if you switch software.

» An overview of all export options in MOCO