How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from May 24, 2021

Quick Wins: Optimisations Across the Board.

In recent weeks, numerous small optimisations have been implemented, too many to mention individually – here is a compilation of the most important ones:

General

More informative client list – Display of company type, address, and contact details.
Improved orientation in the annual calendar by highlighting the current month.
Extended time tracking lock – Now possible retroactively for 1 day and 45 days.
Better documentation of budget adjustments in projects – including monthly budgets.
The filter in the project archive is always displayed – no need to activate it via click or keyboard shortcut.
Labels added in eight places outside the main lists. For example, for listed individuals under the company. Mostly fully editable – read-only in some places.

Reports & Exports

Extended report on utilisation/capacity
In the report providing an overview of the year and company, the following has been added:

Percentage utilisation per team and month (1)
Remaining hours per team and month

Enhanced overall time tracking report

In the time tracking report, the team name is directly linked to the team report.
The Excel export now includes a new column "Invoicing type", allowing you to track whether the project is billed by effort, fixed price, or as a retainer.

Additional info in lead export

The lead Excel export now includes new columns "Contact person email" and "Contact person phone".

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Proposals & Invoices

Email sending address(es) displayed for verification at the send button (4).
Remember "Copy to me": Once "Copy to me" is selected, MOCO remembers this and offers it as a default next time.
Visual invoicing progress in the project under "Invoicing" if a budget is present.

Expenditures/Additional Services

Track which invoice an expenditure/additional service was billed with
If an additional service is billed, it can be tracked afterwards with which invoice: It is named and linked on the additional service detail page.
Remove expenditure > additional service assignment directly on the detail page top right – not just in the list via the dropdown. Similar to unlinking a lead and project.
Prefill when recording an expenditure as desired: MOCO shows the last recorded incoming invoice (2) and with one click, previous data is prefilled.
For groups (cost centres), the remaining amount is displayed on the right of the budget progress (3) instead of the previously consumed percentage.