How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from February 15, 2018

Confirming a Proposal vs. Confirming an Order: What's the Difference?

The term 'order confirmation' is often used incorrectly. This is because 'proposal confirmation' and 'order confirmation' sound very similar and are therefore easily confused. It often happens that after a proposal, a signature section is placed for the client and titled 'order confirmation'. This is incorrect.

Angebot bestätigen und Auftrag bestätigen – der Vergleich

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1. What is the Difference?

First – Proposal Confirmation: The client confirms the proposal with their signature (signature section) or – more simply and just as binding – via email. Also known as commissioning or order placement.
Then – Order Confirmation: The contractor confirms to the client with a second document which commissioned services they will diligently execute.

2. A Proposal Confirmation is Standard – an Order Confirmation is Not

The proposal confirmation is a routine process. It is important in some form to start work smoothly. An order confirmation, on the other hand, is used much less frequently. It is not mandatory and is often seen as unnecessary bureaucracy in a straightforward agency environment.

3. When an Order Confirmation Makes Sense

An order confirmation is a common form of declaration of intent in business transactions and can have the advantage of avoiding misunderstandings on both sides. It is not mandatory – but makes sense, for example, when

there are multiple versions of a proposal
the client has already confirmed the proposal but communicated an adjustment request at the same time

4. Proposal Confirmation & Order Confirmation in MOCO:

MOCO focuses primarily on the unbureaucratic initial approach. The simplest way for a proposal is:
A sent proposal is confirmed by the client via email and work begins.

Proposal Confirmation

A signature section for the proposal confirmation can be easily implemented if needed through the predefined closing text (with or without page break and variables). An example of a proposal confirmation in MOCO

Order Confirmation

With one click, an order confirmation can be created from a proposal:

1. Select "+Order Confirmation" at the top right of the proposal
2. Confirm or adjust the accompanying text

3. Save: An order confirmation is created from the proposal, and the proposal status is automatically set to "confirmed".

Important Notes:

As before, the proposal is invoiced. The order confirmation is merely to be considered as an optional additional document.
If the order confirmation differs from the proposal, the proposal must first be adjusted or copied accordingly before the order confirmation can be created. The position part of the order confirmation is not changeable.
The standard accompanying texts can be predefined in the settings (Acquisition & Proposals).