How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from June 23, 2023

Create & Send Reminders with One Click.

As an agency, consultancy, or IT service provider, there are certain sensitive client relationships to consider. Targeted reminder creation makes sense in these cases. With the new bulk actions, you can efficiently create and send reminders for all overdue invoices, while still excluding and handling some manually.

Create Reminders with One Click

Automatische Erstellung und Massenversand Mahnungen MOCO

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Select Invoices

In the invoice list (Invoicing > Invoices), go to the Smart Filter "Overdue" (1). Here, all overdue invoices are listed. Select all or specific overdue invoices (2) and then click "Next" (3) at the bottom right to review the selected invoices again.

Review

The "Create Reminders" modal opens, and MOCO offers control before creation: The invoices are displayed grouped by reminder level.

Note: Invoices that already have at least 3 reminders created are ignored, as it is assumed that manual handling is sensible. A further letter can be created and sent manually. Others may wish to hand the case over to a debt collection agency.

Confirm Creation

After confirmation, the reminders are created. Depending on the reminder level, the individually stored standard texts (equipped with variables) in the settings are used.

All created, yet unsent reminders can be quickly found via the Smart Filter "Send Reminders" (4).

Send Reminders with One Click

Select Invoices with Reminders
In the invoice list (Invoicing > Invoices) under the Smart Filter "Send Reminders" (4), select all or relevant invoices (5). Then initiate the review before sending by clicking "Next" (6) at the bottom right.

Review
The "Send Reminders" modal opens. As with bulk invoice sending, MOCO checks if an email address is stored and offers a brief preview of the email text.

Confirm Sending
With confirmation, all reminders are sent.