How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from May 29, 2020

New Acquisition Report: Potential New Business & Visualised Sales Funnel.

Under "Acquisition" > "Report", there is now a report on ongoing leads – featuring a visualisation of the sales funnel. The activity overview moves down and adopts a more compact form:

Leads Sales-Funnel Agentursoftware

(English image not yet available)

For those not yet using leads – here's a brief overview of its everyday benefits:

Definition of Sales Funnel

The sales funnel, a classic sales tool especially in the B2B sector, represents the various stages in the sales process, making them measurable both quantitatively and qualitatively. It helps in planning resources, sales forecasts, and revenue targets more effectively and efficiently.

As the term "sales funnel" suggests, it ideally takes a funnel shape – with many new opportunities that prove to be either top or flop as they progress through the stages.

MOCO Starts with Concrete Contact

For service providers, cold calling or mass emailing is often a waste of time, nerves, and money. Far more valuable are referrals, personal contacts, maintaining existing clients, and SEO/SEA to secure as many good new projects as possible.
This entire contact maintenance, including website visits, can also be considered part of the sales funnel. In MOCO, you can maintain an idea list under "Contact Potentials" as a reminder.

The tangible sales funnel in MOCO begins when a contact or inquiry becomes concrete and needs to be nurtured to successful completion: the ongoing lead.

The acquisition stages that make up the lead funnel can be chosen individually. A probability is assigned, allowing the potential new business to be roughly estimated.

And Now? Stay on It!

Always ensure there are enough "young" leads in the funnel. The sometimes more or less concrete project potentials thin out from stage to stage. At the end stand the project orders. The won lead is replaced by the project.

Reliable lead management is crucial to give potential clients a good feeling early on. Those who follow up in a timely manner and have briefing materials, information, and the latest steps at hand, even if the person responsible is on holiday, respond confidently and leave a good impression.