How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom left in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from January 31, 2020

12 New Zapier Triggers & Actions = Countless New Opportunities for Automated Workflows.

Integrationen Apps Agentursoftware MOCO und Zapier

(English image not yet available)

An overview of the new triggers & actions, including practical application ideas. Click together and try it out!

Example Video https://vimeo.com/389938504

Triggers

New Activity Entry
→ Collect time entries daily and send them to the team leader via email.

New Invoice Payment
→ Record payment in MOCO (manually or via CAMT statement upload) and update payment reconciliation in other systems.

New Comment
→ Direct comments in MOCO centrally to a messaging tool (e.g., Slack) and never miss a thing.

New Holiday Request
→ Record holiday requests in MOCO and inform centrally (Slack, email, SMS, etc.).

New Additional Service
→ Record additional services in MOCO and populate a Google Spreadsheet with these entries.

New Purchase
→ Record expenditures in MOCO and inform centrally or have them recorded in another system.

New Company
→ Record companies in MOCO and update master data in other systems. Alternative to "New Client" - also provides other companies and suppliers (type is included).

Actions

Create Purchase
→ Send incoming invoices via email to MOCO for preliminary recording.

Create Invoice Payment
→ Record payment in the accounting system or banking in MOCO.

Create Project
→ Record a project in your PM tool (Asana, Trello, etc.) and have it created in MOCO.

Create Comment on Project, Lead, Invoice, Company, and Contact
→ Forward emails to MOCO and add them to projects, leads, and contacts.

Create Expense
→ Forward a new expenditure via email to MOCO and have it recorded as an additional service.

Additionally, more fields for contacts are now available in Zapier: Company, Gender, Position.

What was Zapier again?

The web service Zapier connects MOCO with countless business tools (web apps) – and also provides its own functions such as email or SMS notifications for certain events.

No programming knowledge is required for setup. You simply click together a so-called "Zap."

Helpful Links
> These business apps are available on Zapier
> To the MOCO Zapbook