How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from February 08, 2017

Standard Software or Custom Software?

"Digitalisation" is at the top of the agenda for most companies in 2017. Systems and applications for business processes have become indispensable.

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But should it be standard software or custom software?

It all depends on your needs and expectations. Standard software is designed to appeal to many businesses. Custom software aims to be tailored to fit the company. Both have their advantages and disadvantages, which we will discuss below.

Custom Software

Custom software is usually only considered by large companies. On one hand, because a large company does not have flexible processes that can be easily adjusted – on the other hand, because developing tailored software involves significant costs and longer waiting times. The starting point is not a finished product, but the specific requirement profile of a company. This requires clear ideas about the desired solution and active collaboration with software developers to implement it. Seemingly clear solutions often turn out to be not so clear. The complexity is also often underestimated. It is also important to find a good partner for implementation who guides you through the development and not just implements requests. Procuring custom software should not be underestimated and is usually much more challenging than standard solutions. These can be viewed, tested, and experienced in use with reference clients before purchase. When a solution is newly developed, there are hardly any comparison possibilities.

Consider the following questions before opting for a custom solution:

Is there a particular strategic benefit to using custom software?
Does the benefit justify the significant additional costs for the custom solution?
Has there been extensive market research to see if a suitable standard solution exists?
Could another IT partner maintain and further develop the custom software if the original supplier is no longer available?
Is there enough internal time and expertise to actively accompany the software development?
Is there a budget available to support the software after implementation? Expect around 10-20% of the investment sum.

Standard Software

Standard software is ideally suited for companies with the same or at least similar requirements. A certain pragmatism is required here, as no standard software can fulfil all wishes. However, the software can be tested and evaluated before committing to its use, and the costs are clear from the outset.

The 10 Advantages of Standard Software (Cloud-based or Web-based):

Continuously developed and up-to-date
Users benefit from new features arising from the needs of many companies.
Can be conveniently purchased.
Has a broader user base
Offers support with extensive knowledge of the software
Frequently provides explanations and FAQs accessible to every new employee.
Boasts higher software quality, as a multitude of users effectively test the solution daily. The manufacturer can focus on improving a single product.
Provides more information, documentation, and training opportunities. This allows for quicker learning and implementation.
Can be implemented faster, as the product does not need to be newly developed.
Is mature in terms of interface and ergonomics.

How Does MOCO Make a Difference?

Most standard solutions come with various application modules and numerous configuration options.
However, for most companies, a reduced level of individuality is sufficient. In practice, it is not uncommon for companies to be glad to align with the standard processes of the software. Following the motto: Achieve 90% with little effort instead of 95% with a lot of effort, saving time and nerves.

This is where MOCO comes in: The development focused on making it as easy as possible for the user while being as complex as necessary. In short: "Reduce to the max" – as a well-known beverage brand has already anticipated.

This makes MOCO special. We are oriented as standard software towards companies with similar requirements – but so flexible and simple that you don't feel restricted. MOCO proves that software doesn't have to be – as commonly assumed – complex and cumbersome. MOCO liberates, and its use is straightforward.