How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from March 12, 2016

7 Tips for Successfully Implementing Web-Based Agency Software

Introducing agency software is not something that can be done on the side. It's important to allocate time for it and involve employees in the decision-making process. The following systematic approach supports decision-making and implementation.

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1. Open Communication and Employee Involvement

The top rule is to communicate the introduction of agency software early and transparently to all employees. The reasons and benefits compared to the current situation should be outlined. Only when everyone has had the opportunity to raise objections and questions will the chosen solution gain the necessary acceptance.

2. Make a Preliminary Selection

There are numerous software solutions with varying levels of functionality. Sometimes less is more. A few solutions are pre-selected based on necessary criteria. When evaluating different solutions, it's crucial not to judge them solely based on fact sheets. Online reviews should be checked for their current relevance. An assessment from 2010 may no longer be representative today.

Moreover, every agency operates slightly differently. What works for one may not suit another.
Therefore, it's essential to thoroughly test the system with a personal demo access. According to manufacturers, every solution is now easy to use.

3. Proceed Gradually

It poses unnecessary risks to use every function of the new agency software from day one. This can lead to losing focus on the essentials and failing to set up the basics properly. There is no perfect time for implementation – although the start of a new fiscal year makes the most sense. However, don't feel pressured if the first months have already passed. More important than when is how.

4. Clarify Imports, Number Ranges, and Labels (Week 1)

Importing client data and setting number ranges as the first concrete step makes sense for a seamless transition. If data from previous systems already exists, it's best to import it or have it imported. Most manufacturers offer individual support here.
When setting up projects, it's important to agree on a naming convention to avoid chaos. Next, familiarize yourself with the initial processes such as proposal and invoicing.

5. Gather and Compare Experiences (Weeks 2 – 4)

Now it's time to involve more and more users in working with the new software. User rights can still be managed very restrictively to avoid overwhelming anyone. Simple time tracking is sufficient at first to get everyone "on board." Now it's about gathering experiences and reviewing decisions from week 1. In practice, various project situations arise that couldn't all be considered initially. Ideally, special cases can also be represented with the software (more or less pragmatically).

6. Next Level: Utilize Additional Functions (Months 2 – 3)

After spending intensive time with the initial steps, it's now time to familiarize yourself with additional software functions. Some solutions offer task management, resource planning, profitability evaluations, and nowadays, crucial integrations with other products.

7. Utilize Offered Support

With the experiences of the first four weeks, a solid foundation has been established. However, you don't have to work entirely on your own. Many providers offer good support that quickly clarifies important questions and avoids unnecessary frustration.