How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from July 11, 2022

Agency Software – Streamlined, Efficient, and Aiming for the 'Happy User Peak'.

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We believe in streamlined software.

That's why we are inspired daily by Kathy Sierra's 'Featuritis vs. Happy User Peak' curve in our work. She calls 'Featuritis' the ailment that is omnipresent in our society today – a condition many simply accept. It refers to the 'too much of a good thing' that is supposed to enrich everyday life but actually makes it more complicated.

Examples of Featuritis

Insurance policies where an average person can hardly compare proposals confidently today. With countless models, options, and pages of fine print, a client has to struggle. Instead of making the decision easy, you end up completely confused.

Technical devices – especially self-proclaimed 'top models' offer countless functions that promise clients unprecedented possibilities, often not really needed. Hardly any device can be used without a manual.

Technical books, claiming to be 'comprehensive', but offering no focus, making it harder and more exhausting for the learner to grasp the necessary information. The learner loses motivation and might even quit prematurely – without feeling they've understood.

And not least: Software, where new features are constantly integrated, making processes increasingly complex. What was once simple becomes everyday frustration.

Why does it come to this?

The reason is – fear.

Fear, that the provider with the most features wins.

Fear, of being overtaken by competitors.

Fear, that the client decides based on a checklist and all points must be met.

Fear, that important clients might switch to another provider if feature requests aren't met.

We do not allow this fear. We fully agree with Kathy here:

“Give users what they actually want, not what they say they want. And whatever you do, don’t give them new features just because your competitors have them!”

– Kathy Sierra

We believe the happiest and most successful clients are those who can quickly and confidently find their way around. Achieving success quickly and effortlessly. This requires a healthy amount of features. Also, disciplined and straightforward product management that is always careful not to overshoot the mark.

After all, our software MOCO is meant to simplify (business) everyday life, not complicate it!

The 'Happy User Peak' is the goal of our journey. Some features are already there, others are close, and some are just past it. We are not perfect either. However, we never lose sight of our goal and always keep it in mind while developing. Therefore, for us, software is never truly finished. It involves constant technical updates, fine-tuning, improvement, questioning, and integrating new trends.

Yes – let's do it.