How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from March 15, 2023

Quick Wins: Additional Services, Expenditure Approval, UX, Exports, Zapier & API.

(English image not yet available)

Additional Services: Predefinable Characteristics

In the settings under "Projects", you can now predefine how new additional services added to a project should be characterized in terms of billability/in-budget (1). This applies to:

New manually created additional services in the project or the central list
New additional services adopted from a proposal
New additional services assigned to an expenditure

Expenditures: Easier Approval Deletion

A person with full access to expenditures can delete an incorrect approval request (previously restricted to the creator)
Under "Notes & Files", the deletion of the approval request is documented.

Planning: Further Performance Optimisation

Data loading has been further optimised to ensure smooth horizontal scrolling without any perceived "lag".

Minor UX Improvements

The uploaded logo (Settings > Account) is now directly displayed in the settings for orientation (2).
Credit notes and refunds are no longer checked for overdue status. This is generally not desired and avoids errors in mass dunning creation.
Time tracking: The link to adopt predefined working hours has been moved to the top centre, making it clearer than previously next to "New Entry".
When accessing the service catalogue, services and additional services are displayed expanded. This saves a click.
Project notifications now also informatively display the client (3).
After online confirmation of proposals, the confirmation details (name, email, and signature) are also displayed directly below the proposal.
Time tracking: When choosing the display setting in "hh:mm" instead of decimal (Profile), the sum is now also shown in hh:mm in the "daily boxes". Previously, the display was focused on the daily total. For more space and clarity, we are already testing a display of 3 instead of 4 weeks ;-)

Exports

Leads now also include the column "Updated on"
Payments for expenditures now include the columns "Document Number" and "Reference"

Zapier

New Trigger "New Purchase Payment" and New Action "Create Purchase Payment"
Outgoing payments can be recorded, and you can be informed via trigger