How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from April 01, 2022

Planning: Modify Recurring Entries, Filter by Labels, Remaining Hours per Day.

With a focus on further developing capacity planning, various optimizations have been implemented.

Modify Recurring Entries

Now you can change titles, weekdays, person, project, and hours (1). The following scenarios are now easier and can be handled without workarounds:

During holiday absences, change the assigned person for individual entries.
If a large volume of leads has been placed as a placeholder in planning through an internal project – and you want to change it to the created project after commissioning, adjust the project for the entire series.
Client reduces the hours quota from next month: Adjust the number of hours for all entries from next month.
Note a specific ToDo or deadline within the series: Add or change the title for a single entry.

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A change can always be saved for the single entry, for the selected and all following entries, or for the entire series (2).

Right-click: Detach from Series

With a right-click, a sequence can now be easily detached and moved to another person (1)
Kapaplanung Eintrag Rechtsklick Optionen

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Filter by Labels

Through team selection (1), you can filter by personal labels (previously assigned under "Personnel") (2). This can be extremely helpful in the following cases:

Filter by skills to see exactly which people are available and have capacity.
Filter by project teams. Teams in MOCO structure the people and are intended for fixed teams such as departments. A second team level can be represented through labels. This allows quick filtering under "Personnel" and also here in planning.

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Expanded Remaining Hours Display

The remaining hours per person are displayed in the zoom view for each day instead of for the entire week.
You can choose in the settings whether the remaining hours should always or never be displayed. The default is to display when utilization is < 80% or > 120%.
If a person is "overbooked," the highlighting is orange. The previous orange text color was not noticeable enough.